Emotional Intelligence In Action: Tools and Techniques for Individuals and Groups [Paperback]

"An excellent roadmap to the field of emotional intelligence combined with experiential exercises designed to enhance self–awareness and develop the skills critical to success in both our personal and professional lives."
––Robert Emmerling, Consortium for Research on Emotional Intelligence in Organizations

"As a leader introducing our organization to EI, the experiential learning design provides a practical method for developing our skills, competencies and capabilities while working in our present positions within our existing organizations."
––Marianne Jones, vice president, human resource director, California Casualty

"Creating the metrics necessary to measure emotional intelligence was a daunting task. But teaching others how to change their behavior is an altogether different challenge. This book is an able teacher for the serious learners and leaders of the field."
––Esther M. Orioli, author, Essi Systems′ EQ Map

"Emotional Intelligence in Action is an important contribution to the field of applied emotional intelligence, particularly for its contribution in helping individuals improve their skills so that they can unlock their potential and live at a level more commensurate with their true capability."
––Rich Handley, coauthor, EQ 360, The EQ Interview, and Optimizing People

"The authors provide a suite of well–designed tools for increasing emotional intelligence and then invite practitioners to apply these to respond to individual development needs. This is a needed addition to the field of emotional intelligence. The gift that these practitioners have given is they have helped to make EQ development a faster and more efficient process for both coaches and clients. Advanced practitioners will find these tools useful for sharpening their practice."
––Geetu Bharwaney, founder and managing director, Ei World

"Emotional Intelligence in Action is a very practical tool organizations can use to help employees anticipate, understand, and accept change and thrive in a fast–moving business environment."
––Tad Deering, Sr., director of strategic change, Time Warner Telecom

"Emotional Intelligence in Actionis a must read for anyone serious about improving personal and professional relationships, while gaining greater self–knowledge."
––Richie Fontenot Hunter, vice president of marketing, Anthem Blue Cross and Blue Shield, West Region

"A pioneering book for a cutting edge field! The authors have pulled together thoughtful and useful tactics and strategies for trainers and consultants that will enable audiences to understand and act on EQ concepts. The cross references with numerous resources enables the reader to quickly identify additional material for workshop use."
––Roger R. Pearman, president, Qualifying.org, Inc.

"Emotional Intelligence in Action delivers whether you are an EI newcomer or a seasoned professional with its refreshing ‘workouts’ and totally engaging approach. EIA passes my test; it is both fun to read and easy to implement. Hughes, Patterson, and Terrell make a significant contribution to EI and more importantly, will help you make a significant contribution to your organization."
––Scott Cawood, SPHR, vice president, Global Talent Management, Revlon; founder, Modern Think

"Emotional Intelligence in Action is a valuable resource that is loaded with exercises and experiential learning scenarios (‘workouts’) that all of us can profit from as we seek to understand more clearly what moves us and motivates us. More accurate, realistic information, in turn, allows us to reason with emotions and emotional signals. The ability to do that serves as a valuable foundation for creating real change."
––Wayne Cascio, US Bank Term Professor of Management, University of Colorado

"In all the training and developmental work I have done lately, I have seen repeatedly the importance of interactive experiences. To have tools to help people learn by experience is so valuable and clearly, the best way to promote learning. I am excited to have this excellent handbook to help individuals and teams strengthen their emotional intelligence. Hands On’ is the best!"
––Kathy Yeager, SPHR, vice president, human resources, The Medical Center of Aurora

"Wow! What an invaluable resource on Emotional Intelligence. The format is very user–friendly and the use of icons makes it easy to flip through to find exactly what you need at any given time. The matrix cross–referencing the competencies of the four major measures of Emotional Intelligence is incredible and enables use of the exercises regardless of measure utilized. The Star Performer pieces will help people really understand the competencies in action and the movie examples make it fun and help to bring the competencies to life. This guide also contains valuable information that can be used to "sell" Emotional Intelligence programs to senior leaders including the case study information and the power piece. The Reproducible Masters also make this an inestimable training resource on Emotional Intelligence. As a Leadership Development Manager for a Fortune 100 company, I will definitely use this with internal client groups."
––Deanna Coffin, Manager, Leadership Development