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Elements of User Experience: User-centered Design for the Web (Voices (New Riders)) [Paperback]

Jesse James Garrett (Author)
4.0 out of 5 stars  See all reviews (8 customer reviews)

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The Elements of User Experience: User-Centered Design for the Web and Beyond (Voices That Matter) The Elements of User Experience: User-Centered Design for the Web and Beyond (Voices That Matter) 4.7 out of 5 stars (3)
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Book Description

Publication Date: 11 Oct 2002 | ISBN-10: 0735712026 | ISBN-13: 978-0735712027 | Edition: 1

Smart organizations recognize that Web design is more than just creating clean code and sharp graphics. A site that really works fulfills your strategic objectives while meeting the needs of your users. Even the best content and the most sophisticated technology won't help you balance those goals without a cohesive, consistent user experience to support it.

But creating the user experience can seem overwhelmingly complex. With so many issues involved-usability, brand identity, information architecture, interaction design-it can seem as if the only way to build a successful site is to spend a fortune on specialists who understand all the details.

The Elements of User Experience cuts through the complexity of user-centered design for the Web with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Jesse James Garrett gives readers the big picture of Web user experience development, from strategy and requirements to information architecture and visual design. This accessible introduction helps any Web development team, large or small, to create a successful user experience.

Product details

  • Paperback: 208 pages
  • Publisher: New Riders; 1 edition (11 Oct 2002)
  • Language: English
  • ISBN-10: 0735712026
  • ISBN-13: 978-0735712027
  • Product Dimensions: 0.9 x 16.9 x 22.5 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (8 customer reviews)
  • Amazon Bestsellers Rank: 361,823 in Books (See Top 100 in Books)

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Jesse James Garrett
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Product Description

From the Back Cover

Smart organizations recognize that Web design is more than just creating clean code and sharp graphics. A site that really works fulfills your strategic objectives while meeting the needs of your users. Even the best content and the most sophisticated technology won't help you balance those goals without a cohesive, consistent user experience to support it.

But creating the user experience can seem overwhelmingly complex. With so many issues involved-usability, brand identity, information architecture, interaction design-it can seem as if the only way to build a successful site is to spend a fortune on specialists who understand all the details.

The Elements of User Experience cuts through the complexity of user-centered design for the Web with clear explanations and vivid illustrations that focus on ideas rather than tools or techniques. Jesse James Garrett gives readers the big picture of Web user experience development, from strategy and requirements to information architecture and visual design. This accessible introduction helps any Web development team, large or small, to create a successful user experience.

About the Author

Jesse James Garrett is one of the founders of Adaptive Path, a user experience consultancy based in San Francisco. Since it was first released in March 2000, his "Elements of User Experience" model has been downloaded more than 20,000 times. Jesse's Web experience includes projects for companies such as AT&T, Intel, Boeing, Motorola, Hewlett-Packard, and National Public Radio. His other contributions to the field of user experience include the Visual Vocabulary, an open notation system for information architecture documentation that is now used by organizations around the world. His personal site at www.jjg.net is one of the Web's most popular destinations for information architecture resources.

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Customer Reviews

Most Helpful Customer Reviews
7 of 7 people found the following review helpful
5.0 out of 5 stars Experience given away 1 Mar 2006
By Yannick Warnier
Format:Paperback
This book is very good. With a very clear design (which helps when you read a book about user experience), you get a continuous and progressive flow of the different layers you should think about when designing applications. Mainly focused on the final user experience, it is a resource full of practical examples based on experience.

The concepts, though, are based on the presumption that you are the designer of a big application and that you have the mighty power to get what you want. Even though it's a pretty good tick-list of things you need to think about when designing an application, it is often only completely applicable if working with more than 5 people in the development team.

Excellent for technical/design managers that need to ensure an application will be designed wisely.

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7 of 8 people found the following review helpful
4.0 out of 5 stars An excellent primer, but needs background to put into practice 29 Mar 2007
By David Golightly
Format:Paperback
Like the other reviewers I thought this was worthwhile read. It's worth pointing out it's deliberately not a scholarly text, (similar in tone to Krug's Don't Make Me Think) so it's an easy read on a train journey or similar. I liked the way it's very business focused - I can see that this is couched in genuine experience of working within small to medium design projects. As an example, it is probably the only book I have read on usability which both acknowledges the existence of, and the risks associated with, UAT - an exercise which has probably wasted more of my time than any other. I also like the requirements focus, and the acknowledgement of "site objectives", other than just user requirements, having a place in design. In theory it should extend out to large projects, but I think that scenario presents a whole new set of problems, only some of which are touched on.

Where I think it falls down is that, while I like the bones, there's not much flesh. I think you actually need to be trained in the arts and magics of UCD beforehand to know what technique you would apply or what design principle is relevant at any given point (and, on behalf of the graphic designers and information scientists out there, I think it is equally light on what their work involves). Yes, it talks about lab tests and contextual enquiry but it needs some expertise to know exactly which method to apply, or which design choices to make. So, if you were a newcomer without an experienced UX professional on hand, you will need to do a bit of follow up reading. And also there is not a single mention on accessibility which, for a book on web user experience, is a shocking omission.

For me, as a UX professional working in an organisation, I can see its real value as part of practical training - for instance, giving non- or junior UX people this book to read (particularly other stakeholders in the design process such as BAs) and saying to them "Have a read, and then we can discuss which methods, techniques, design principles are the best ones for your product"
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3 of 4 people found the following review helpful
2.0 out of 5 stars Bad user experience 6 Nov 2009
By P. Grobler
Format:Paperback
I believe this book is directed towards absolute beginners in the area of online plannning and production. Anyone who has previously been involved in any sort of web project would perhaps find this book too light-weight. I certainly did. Usability is a technical discipline, with deep foundations in HCI (human-computer interaction). It is not pragmatic either, and there is no sign of a single real-world example.

I bought this book in light of fine-tuning the user experience of an interactive online application still in development. The elements, e.g. scope, strategy, skeleton, sounded appealing. Instead the chapters dedicated to each of these elements were half-baked and strangely lacking. I can't exactly justify my disappointment. Maybe this quote from the book will clarify:

"For resource constraints, technological or organization changes can sometimes - but, importantly, not always - reduce the resource burden, enabling a feature to be implemented. (However, impossible things will remain impossible. Sorry.)"

That marks my turning point, and giving up with it altogether. That's after 80 pages of similar torture. I just felt slightly insulted, perhaps. But again, this might be perfectly suited to someone who, for instance, has just leapt from an avid knitting, scrapbooking or crafts career into the online production world.

My 11 and some pounds could have been spent on a third of a decent book.
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