I ordered this smoker in April 2013. I used it 3 or 4 times. Had an issue with the heating element. Contacted the seller, and nice gentleman named Scott was very helpful. tThey were very good about, posted out a new element quick and even tossed in some apple chips to make up for the inconvenience. The smoker itself is a little smaller than I'm used to, but it fits quite a bit if you are good at arranging the food correctly. Puts out a good amount of smoke and is pretty dang sturdy. Seems to be a handy little smoker and I hope to get many years of use of out!