After reading mixed reviews about Roxio Easy CD & DVD Creator, I decided to give it a shot based on past experience with Roxio products. I've used Roxio products in the past to make flawless music CD creations and copies. Recently, I updated my CD-R drive with a DVD-R burner from a reputable company. The software that came with the burner wasn't exactly what I was looking for, so I decided to give Roxio a shot. I have had nothing but success making music CD's (both copying and making MP3 cd creations). When it comes to copying DVD's.. this is where the problems start. Although this software doesn't allow you to make copies of DVD's with copy-protection, there are ways to get around it with the appropriate software. Whenever I open the Disc Copy feature, and insert my DVD (from my personal collection to back-up), the program freezes, and basically renders my computer helpless. The Disc Copy program is still open, but it will not allow you to click on any of the buttons in the program. Windows Task Manager (ctrl+alt+del) allows you to end the program, but my computer still doesn't cooperate. I cannot open 90% of my programs after this happens, and if you attempt to shut down windows ('restart' or 'turn off') it will just go back to your desktop window from it's half-way attempt after your screen has transitioned from color to b&w. If you use DVD Shrink (free download) and save the movie to your hard drive, and then go to the Disc Copy feature and pull the film from your hard drive to back up, it doesn't freeze for some reason. (But I have yet to make it all the way to a 100% copied disc without getting a write error message... so far about 5 attempts equaling 5 more coasters to add to my desk). Let me note... I did go to Roxio's home page to update the software, and my DVD-R firmware is the most recent to date. After all of this... still just frustration. Roxio's tech support is a joke, and apparently you have to pay for phone support. Other reviewers had the exact same problem, so it isn't just a freak glitch. I should have listened to my gut and went another route, but decided to give Roxio a $30 donation. So in a nutshell, if you're planning on using this program to make copies of DVD's... SAVE YOUR MONEY.