We ordered this for the upcoming addition to the family. It arrived fine, but it turned out one piece was cracked, quite badly. Problems do happen, of course, in shipping, but with something this weighty it's a real pain to have to return. We did try emailing East Coast to see if they might just volunteer to send a replacement part, but we got no response. So return it we did (it cost a fortune to ship back, which Amazon did refund) and another one was dispatched. This one was cracked in the same place. We gave up (as time was running out) and accepted the damaged one and a small discount from Amazon.
Also the side-lowering mechanism seems a bit ropey - it's easy for the pins to jump out of the groove that they travel in. I ended up screwing the drop-side shut because of this.
So all in all - simple design, but let down by their packaging or quality control and customer service of the manufacturer (can't fault Amazon, though).