This is a very poor quality kettle.
My wife and I added this kettle to our wedding list - we got married in May 2008. Barely 18 months on, and it has given up the ghost. The element has gone kaput, and because the element is moulded into the base of the jug, the only option is to bin this kettle and to get a new one. Dualit are aware that this is a problem, but do nothing to remedy the situation.
Besides this, we had learnt to live with the fact that the jug seems to leak, and that the pouring is very dribbly.
All in all a very smart kettle to keep in your kitchen and on display ... just so long as you do not wish to use it to boil water.