I have always recognised Dualit as a premium brand, and one that would turn out top quality products both in form and function. This Lite range I think falls below their usual production values. Many reviews of this toaster have rated it poorly, but I am an optimist, and reckoned that only the disgruntled would bother writing about it -the others surely were all too busy happily eating lovely toast to bother writing about how happy they were.
I was wrong.
This toaster looks like the business, but repeatedly turned out very unevenly cooked toast. There was no consistency within each side of toast -some of one face would be cooked, and the rest over- or under-cooked. Likewise if one face was cooked well, the other side would either be under cooked or burnt. I gave it several days' trial before it had to go back.
If it had worked well, I would have been very happy with it -the looks, mechanism, controls and so on were all OK, and the red colour is a lovely hue. What a pity that it just didn't do its job properly.
PS The Amazon returns process worked flawlessly -printing a pre-paid returns label was as simple as could be, and I have been refunded my money within a week.