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This is not a book for the timid. It is not a feel-good book, except for those who enjoy counting their money. It will make most readers feel uncomfortable, perhaps insecure. These are among the important reasons to read the book.
This book was required reading by Sanford Weill and Bob Lipp for all the senior managers of The Travelers Insurance Companies when they engineered the takeover of the ailing company in 1993. It created shock among many of the senior management of the old, established Travelers, but the book prescribed an exact remedy for turning the corporation into a highly profitable company, now a thriving part of CITICORP...one of the great financial corporations in America.
If the reader is a CEO or senior officer, this book is a guaranteed prescription for increasing profitability. If the reader is an employee, at almost any level, this book should be required reading for one's survival. If the reader is a vendor, a consultant, or from an association that provides a service to corporate America, the book should be required reading, because it imparts the knowledge of a real business culture that drives decision-making...and possibly will drive their future relationship with the company.
The book lacks concern for human resources, for many of the people who make up a company's workforce. They can quickly become a drain on profits. Loyalty, human compassion, sense of community, and many human skills are too easily forgotten or deemed insignificant to the bottom line. This is one of the great faults of the book, of its philosophy, and of its short-term prescription for profits. It is why it only deserves four stars, instead of five. It would deserve five stars or more if the author had enough insight to find value in loyalty, human skills (other than direct sales), and the importance of communities or governments (of people) in the ability of a corporation to provide valid and profitable services. In this area, it is deficient.
The book is very simple and easily read in one sitting. It should be required reading by anyone with a serious interest in business...or anyone who has an interest in an important modern business culture, for better or worse, but certainly for profit.
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