Got this for my father, who was looking for a phone to replace his mobile. He had initially ordered this one from a catalogue, but was out of stock, then managed to find it on Amazon for nearly £30 cheaper! Early days yet, but he is impressed with the large buttons, and also the size and clarity of the text on the phone. He is hard of hearing and has, so far, found it easy to hear what is being said over the phone, as well as hear the phone ringing. He isn't someone who uses a mobile much, but this does everything he needs it to. Sim-free also, so able to put his own sim card in and get started.