My husband is a bit of a technophobe and no matter which phone he bought, it was always "too busy" and his finger did not seem to work on a touch screen. He used to get very cross. Then one day, at a funeral, the person sitting next to him recommended this phone as being simple, with large numbers and easy buttons. Could phone obviously, text, and take photos, open easily, build a contacts list with very little difficulty. She got hers from Tescos on a contract sim. I searched for a sim free and found this one from Amazon. Highly recommended. I now have a happy husband who actually now carries his phone with him and uses it!!