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Dispelling the Myths and Rediscovering the Lost Art of Listening (Communication Secrets of a Hostage Negotiator Book 1)

Dispelling the Myths and Rediscovering the Lost Art of Listening (Communication Secrets of a Hostage Negotiator Book 1) [Kindle Edition]

Richard Mullender
4.2 out of 5 stars  See all reviews (4 customer reviews)

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Product Description

Product Description

Is questioning really the best way to get information? Can you really walk in another’s shoes and see the world as they do? Can you really control the words that come out of your mouth? Do Active Listening Skills really teach you to listen?
Ever wonder how the professionals are able to persuade and influence people in times of extreme stress? In Communication Secrets of a Hostage Negotiator Richard Mullender shows you the tools and techniques he used in his career as a hostage negotiator and police detective. Richard’s approach to improving your communication skills is based on developing exceptional listening skills – skills that will help you discover the values and beliefs that underpin what the other person is saying to you. You can then use this understanding to influence and persuade. The skills Richard teaches are applicable in all aspects of life and business. You can use them with colleagues, bosses, clients, friends and family.
In this book, the first of a series, Richard dispels some of the myths of communication – highlighting the way that our beliefs can actually stand in the way of good communication. He then focuses on two types of listening skill – active listening skills and actual listening skills – and shows you how to apply them.
The book includes practical exercises to help guide your practice of the skills.
Since leaving the police, as well as continuing to conduct training courses in hostage negotiation and interviewing, Richard trains professionals in all walks of life to use these same skills to excellent effect.

Product details

  • Format: Kindle Edition
  • File Size: 220 KB
  • Print Length: 110 pages
  • Simultaneous Device Usage: Unlimited
  • Publisher: Griffin Professional Business & Training Services (1 Oct 2012)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B009KK64LA
  • Text-to-Speech: Enabled
  • X-Ray:
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (4 customer reviews)
  • Amazon Bestsellers Rank: #168,633 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

4.2 out of 5 stars
4.2 out of 5 stars
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Listen to me and by this book! 16 May 2013
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I have met Richard Mullender and have attended his training and I hung on to his every word. I was so delighted to know that he had written a book and bought it straight away and I certainly wasn't disappointed. He is truly a man that we should all actively and actually listen to (read his book to find out what this actually means). There are some great eye opener exercises and insightful tools and tips to help you be the most conscious expert in communication skills. He does indeed bust some communication myths and if anyone should know how to communicate effectively, it is Richard as he uses his life and work experiences to explain how he came about to his conclusions. If a man can help release hostages and help stop people from committing suicide and then go on to train others to do the same, then he has to know what he is talking about. I am looking forward to reading more books that he intends to write. If you buy his book, you too will be eagerly awaiting his next one.
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5.0 out of 5 stars Excellent and concise 3 May 2014
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This is very easy to read and apply. Did and applied the exercises ......and amazed with the results. Already seeing a big difference in my relationships. Life changing? Definitely. Gives excellent pointers on non-judgemental listening in a very straightforward way. Thank you Richard.
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4.0 out of 5 stars Four Stars 11 Aug 2014
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Really enjoyable read and interesting areas for thought.
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0 of 1 people found the following review helpful
3.0 out of 5 stars Easy read 10 Jun 2013
By Tinks
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Having met this guy it inspired me to read his book,. Enjoyable read but didn't really learn anymore than from when I saw him.
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Most Helpful Customer Reviews on (beta) 5.0 out of 5 stars  1 review
5.0 out of 5 stars A no-nonsense guide with principles that actually work in everyday life. 22 Mar 2014
By Warwick - Published on
Having had a lot of the standard corporate training on communication I found this book to be a well needed breath of fresh air. It is concisely written and contains practical exercises you can use to test the principles for yourself immediately. I wonder when the 2nd installment will arrive?
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