Is questioning really the best way to get information? Can you really walk in another’s shoes and see the world as they do? Can you really control the words that come out of your mouth? Do Active Listening Skills really teach you to listen?
Ever wonder how the professionals are able to persuade and influence people in times of extreme stress? In Communication Secrets of a Hostage Negotiator Richard Mullender shows you the tools and techniques he used in his career as a hostage negotiator and police detective. Richard’s approach to improving your communication skills is based on developing exceptional listening skills – skills that will help you discover the values and beliefs that underpin what the other person is saying to you. You can then use this understanding to influence and persuade. The skills Richard teaches are applicable in all aspects of life and business. You can use them with colleagues, bosses, clients, friends and family.
In this book, the first of a series, Richard dispels some of the myths of communication – highlighting the way that our beliefs can actually stand in the way of good communication. He then focuses on two types of listening skill – active listening skills and actual listening skills – and shows you how to apply them.
The book includes practical exercises to help guide your practice of the skills.
Since leaving the police, as well as continuing to conduct training courses in hostage negotiation and interviewing, Richard trains professionals in all walks of life to use these same skills to excellent effect.