After being let down by two alternative fire suppliers we found this on Amazon. I was a bit unsure as we'd original looked for something a bit more modern, but there are only so many flat black screens you can have on your wall! Looked at the other reviews and took a chance on buying unseen, but no regrets whatsoever. It's a great fire. And it is really odd, but psychologically, it feels so warm with just the "flame effect" on, we've had to turn it off more than once!! And it's lovely in the late evening when the heating goes off and you just need a warm glow. Haven't had to use the heater much over Christmas, but it's absolutely great - and we have a relatively big room (21ft X 10ft).
And the delivery . . . Tesco promised a fire in 3 days; 38 days later, no fire. Argos promised another fire in seven days. After 6 days they called to say it would be a further 20 days. Amazon; fire promised by 1pm on the 3rd working day. Received several texts and emails confirming and on d-day, text to say fire would be delivered between 10.54 [sic] and 11.54 by a named driver. At 11.04, the fire arrived!! Could not be faulted. Would thoroughly recommend.