This item arrived fast and was in a small enough box to fit through my letter box, just saying this, as it could easily be stepped on if not careful. It was not marked fragile, but was in perfect condition when opened. fitted and working in one hour. I am technically minded but you don't have to be to fit this, its really strait forward. You must watch the youtube video to see how- but I only watched it the night before and that was enough. It is fidgety, as the parts are so small. My old screen came off without having to heat it, however I would recommend heating it. The longest part is carefully removing the adhesive around the screen bezel and making sure you don't scratch it, then applying the new adhesive strips, the rest is very quick. My phone is working perfect and looks brand new. PS they even send you the screwdrivers and a little plastic separator tool, so you just need to buy the adhesive strips. I am very happy indeed and would not hesitate to do it again even if the screen just became badly scratched. You will see this on the video, however, just to remind you- when applying the adhesive, don't cover the areas on the bezel/screen that are touch and light sensitive, you will see them clearly on the old screen. Excellent value and service. Thanks.