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Product Description
Product Description
Every one of us faces the need to speak up in difficult situations at some time. We may not like doing it, but not speaking up usually makes matters worse. So how do you communicate to your partner that something they do drives you mad, without it ending in a row? How do you correct or criticise a colleague without generating repercussions that you'll regret? How do you tell someone clearly of a decision that you know will cause disappointment or provoke strong disagreement? How do you handle conflict? Anne Dickson tells you how. She describes a range of difficult conversations that frequently occur in intimate, social and work situations, and reveals simple but powerful techniques that will help you to transform the situation. You'll discover how to:·communicate directly and honestly - without damaging your relationships· keep to your point - without backing down or getting into a fight· initiate a discussion - without encountering resistance or attack· offer criticism - without antagonising the other person· manage your anxiety - and develop genuine confidence in your authority· and much, much more.
About the Author
Anne Dickson is a psychologist, writer and trainer with many years' experience of teaching communication skills and management of emotions. She is the author of several books, including the bestseller A Woman in Your Own Right.
Inside This Book
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First Sentence
What actually makes what we have to say difficult? Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
What actually makes what we have to say difficult? Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
8 of 8 people found the following review helpful
Format:Paperback
This book offers a really solid basic introduction to difficult conversations - and its a much needed guide since most of us find raising and negotiating points of difference / annoyance really hard. It challenges you on reasons and consequences for avoiding difficult conversations, and also gives you really clear simple steps to discussing and resolving things. I particularly liked that she has a moral framework for this, although she doesnt go on about it: avoiding the moral cowardice that comes when we DONT challenge each other, and avoiding the blowup that comes when we have taken too long to raise something. Very easy to read, very clear, practical, easy to take out and use.
3 of 3 people found the following review helpful
Format:Paperback
I found this book to be esxtremely helpful in a recent conversation I had with a friend. I consider it to be like a really practical guide that I can use as a refresher time and again. Wish there were more books like this.
1 of 1 people found the following review helpful
Format:Paperback
An interesting book, well written, on a complex subject.
The core guidelines are good although it does come down to the use of language in the discussion itself that can cause the negative response even then.
However a really good starting point and a help when there is something difficult to discuss.
The core guidelines are good although it does come down to the use of language in the discussion itself that can cause the negative response even then.
However a really good starting point and a help when there is something difficult to discuss.
Most Recent Customer Reviews
difficult conversations
when thing arnt easy this helped me to make difcult converstions go more easy.it rearly has work for me thank you.
Published 22 months ago by Mrs. T. Hutchinson
Does exactly what it says on the cover.
Helpful, step by step advice on dealing with many difficult situations. A simple (but effective) approach that gets the message across without fudging the issues but without... Read more
Published on 27 Jun 2008 by I. Richardson
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