Buy Used
£2.24
+ £2.80 UK delivery
Used: Good | Details
Condition: Used: Good
Comment: Ships from USA. Please allow 2 to 3 weeks for delivery. Light shelf wear and minimal interior marks. A tradition of quality and service.
Trade in your item
Get a £0.56
Gift Card.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See this image

Difficult Conversations: How to Discuss What Matters Most Hardcover – Feb 1999


See all 12 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Hardcover
"Please retry"
£1.78
--This text refers to the Paperback edition.


Trade In this Item for up to £0.56
Trade in Difficult Conversations: How to Discuss What Matters Most for an Amazon Gift Card of up to £0.56, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Learn more

Product details

  • Hardcover: 250 pages
  • Publisher: Penguin Books (NZ) Ltd (Feb. 1999)
  • Language: English
  • ISBN-10: 0670883395
  • ISBN-13: 978-0670883394
  • Product Dimensions: 16 x 2.5 x 23.6 cm
  • Average Customer Review: 4.1 out of 5 stars  See all reviews (25 customer reviews)
  • Amazon Bestsellers Rank: 578,451 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, and more.

Product Description

About the Author

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project. --This text refers to the Paperback edition.

Inside This Book (Learn More)
Browse and search another edition of this book.
First Sentence
Jack is about to have a difficult conversation. Read the first page
Explore More
Concordance
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Search inside this book:

Customer Reviews

4.1 out of 5 stars
Share your thoughts with other customers

Most Helpful Customer Reviews

16 of 17 people found the following review helpful By - on 29 Jan. 2009
Format: Paperback Verified Purchase
This book is simply brilliant.
I would reccomend it to anyone involved in management of people and/or negotiation.
The final chapter that puts everything in perspective is one of the best piece of management consulting that I read so far.
It can also be very useful in your private life.
It is definitely one of the top 5 books in my library.
Read it
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
3 of 3 people found the following review helpful By cholser on 1 July 2010
Format: Paperback Verified Purchase
This is a succinct insight into the type of conversation we potentially have with a difficult family member, the server who gives you a cold coffee or a tricky business situation. The layout is well structured, breaking each of the main points down further and further to create an easy to follow guide to understanding and navigating an aspect of daily life that most of us evidently don't manage very well.
I read it from perspective of the dispute resolution work I do and it is highly relevant to anyone who works with the general public in any context. It is also clear that what great books like this with universal truths tend to reveal is that it is applicable to all aspects of life, none more so than our closest relationships when we tend to throw all logic and reason out the window in difficult conversations.
Pertinent and varied examples illustrate each point and unlike many of the snake oil 'improve your life in 7 steps' type stuff out there this book is relevant, intelligent and I got to the finish feeling like I'd learned something to use in my daily life.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
3 of 3 people found the following review helpful By Duarte Figueira on 16 Oct. 2013
Format: Paperback Verified Purchase
I recommend the reading of this book because it will help you how to better handle difficult conversations in a constructive way.

The author defines a set of 3 dimensions of a conversation and that is the start point for the conversation analysis.

You may achieve a better way of understanding conversations.

One note: I think it is difficult to adopt quickly some of the techniques presented. From the theory to practice it is not easy and takes time to learn.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
24 of 27 people found the following review helpful By A Customer on 21 July 2001
Format: Paperback
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
10 of 12 people found the following review helpful By Rolf Dobelli TOP 1000 REVIEWER on 22 Oct. 2007
Format: Paperback
You will face difficult conversations throughout your life, but now you can learn how to cope with them. This book provides a framework and various strategies for achieving better outcomes from hard exchanges. Douglas Stone, Bruce Patton and Sheila Heen use principles, illustrative stories and charts to teach you how to understand the components of challenging conversations, and how to prepare for them and transform them into something constructive. The language of the book is clear, insightful, concise and always helpful. You can use these principles in business, but the stories also concern relationships in your everyday life. We say everyone from teenagers to mature adults can use the communication skills discussed in this wise book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
21 of 26 people found the following review helpful By A Customer on 8 Jan. 2001
Format: Paperback
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
1 of 1 people found the following review helpful By atomworks on 15 July 2014
Format: Paperback Verified Purchase
Bought this for learning to communicate better in my professional life; turned out to be a great asset for my personal life. I can highly recommend it.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
17 of 22 people found the following review helpful By A Customer on 30 April 1999
Format: Hardcover
This is a helpful book. The authors draw from a variety of conceptual frameworks on behavior but blend them skillfully to present a coherent work. I have already re-analyzed the difficult conversations I had had in the past in light of this book and even used some of the techniques in real life situations. I wish I had read such a book years ago which would have spared so many difficult conversations. Some readers may recognize some of the theories (the authors do acknowledge Argyris et al. in the Foreword) but it does not lessen the quality of the book.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again


Feedback