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Product Description
Product Description
What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?
Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.
About the Author
Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.
Inside This Book
(Learn More)
First Sentence
Jack is about to have a difficult conversation. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Jack is about to have a difficult conversation. Read the first page
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Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
9 of 10 people found the following review helpful
Format:Paperback
This book is simply brilliant.
I would reccomend it to anyone involved in management of people and/or negotiation.
The final chapter that puts everything in perspective is one of the best piece of management consulting that I read so far.
It can also be very useful in your private life.
It is definitely one of the top 5 books in my library.
Read it
I would reccomend it to anyone involved in management of people and/or negotiation.
The final chapter that puts everything in perspective is one of the best piece of management consulting that I read so far.
It can also be very useful in your private life.
It is definitely one of the top 5 books in my library.
Read it
20 of 23 people found the following review helpful
Format:Paperback
An extremely useful book which should be compulsory reading for anyone who has experienced difficult conversations in their personal or professional life which I suspect is all of us. The "identity conversation" in particular is of crucial importance and often neglected in other books on interpersonal transactions and negotiations.
18 of 21 people found the following review helpful
Format:Paperback
Difficult Conversations gives you an excellent introduction in simple language to interpersonal skills. If you read through it and think about the lessons and anecdotes you get real insights into how you can resolve pointless conflicts and live a happier life! For Psychology PhDs this may seem dumbed down but for the average punter it could be worth its weight in gold.
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Most Recent Customer Reviews
Very valuable
I've read this book twice, and wish I'd done so before having a major falling out with a member of my family, because I don't think the falling out would have happened if I had. Read more
Published 6 months ago by Nina Bell
Talking to other people
One of the best simple books I have read on the topic of talking to other people.
Some great insights. Read more
Some great insights. Read more
Published 7 months ago by Peter W. Burden
Difficult Conversations: How to Discuss What Matters Most
Product arrived very quickly. Only just started to manage reading but have found the first few pages interesting. Thank you.
Published 7 months ago by Nevada
great book but badly crushed in the CD case
Would buy this book as its invaluable information but not off this seller as the one from book depository I recieved is completly smashed with the case luckily the cd's were all... Read more
Published 14 months ago by steve
Easy to recommend
I've just bought my fifth copy; I keep lending them/buying them for friends. It's a powerfully simple read to get a boost in how you handle communication when it matters most. Read more
Published 21 months ago by M. M. Hussain
A Must Read
This book was recommended for my work but I have found it invaluable for most situations in life. I now look at problems/confrontations/disputes entirely differently.
Published 21 months ago by Queenofjive
Worth a read... an interesting take on difficult conversations
This book is a little different and worth a read. It will complement other books on managing differences of opinion, etc. Read more
Published 22 months ago by B. Isles
Clear, accessible and relevant
This is a succinct insight into the type of conversation we potentially have with a difficult family member, the server who gives you a cold coffee or a tricky business situation. Read more
Published 23 months ago by cholser
Painful
I don't want to waste too much time reviewing this item, as it really isn't worth it.
If you are mildly intelligent and have already lived to a healthy age all by yourself you... Read more
If you are mildly intelligent and have already lived to a healthy age all by yourself you... Read more
Published on 27 Sep 2009 by Mr. G. A. Worth
Insightful guide to conversations without confrontation
You will face difficult conversations throughout your life, but now you can learn how to cope with them. Read more
Published on 22 Oct 2007 by Rolf Dobelli
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