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Delivering Happiness: A Path to Profits, Passion and Purpose [Paperback]

Tony Hsieh
4.5 out of 5 stars  See all reviews (48 customer reviews)
RRP: 7.99
Price: 7.43 & FREE Delivery in the UK on orders over 10. Details
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Book Description

6 July 2010

·Pay brand-new employees $2,000 to quit

·Make customer service the responsibility of the entire company-not just a department

·Focus on company culture as the no.1 priority

·Apply research from the science of happiness to running a business

·Help employees grow-both personally and professionally

·Seek to change the world

·Oh, and make money too . . . Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.


Frequently Bought Together

Delivering Happiness: A Path to Profits, Passion and Purpose + Pour Your Heart into it: How Starbucks Built a Company One Cup at a Time + Do Cool Sh*t: Quit Your Day Job, Start Your Own Business, and Live Happily Ever After
Price For All Three: 29.47

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Product details

  • Paperback: 304 pages
  • Publisher: Business Plus (6 July 2010)
  • Language: English
  • ISBN-10: 145550890X
  • ISBN-13: 978-1455508907
  • Product Dimensions: 10.8 x 17.8 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (48 customer reviews)
  • Amazon Bestsellers Rank: 3,853 in Books (See Top 100 in Books)

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Review

This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project

Book Description

Now in trade paperback, the hip, iconoclastic CEO of Zappos shows how a different kind of corporate culture can make a huge difference in achieving remarkable results -- by actually creating a company culture that values happiness - and then delivers on it.


Customer Reviews

Most Helpful Customer Reviews
18 of 19 people found the following review helpful
Format:Hardcover
Delivering Happiness is very simple, easy to read, funny and fantastic book. After I finished reading the book, I had a very nice feeling, was happier but I was expecting more, lot more material.

In this book, Tony writes from his experiments as young entrepreneur to creating a successful business model based on (simple) core values. He narrates his experiments with worm farm, photo button and pizza business as a boy; his stint with oracle that ended with setting-up LinkExchange as young entrepreneur; his learnings from LinkExchange deal with Microsoft ($265 Million) and as investor; his experiences (and experiments) in building $1 billion Zappos brand in less than 10 years from nothing and finally Zappos "marriage" with Amazon ($1.2 Billion).

He also writes about personal experience and learnings on the way as a kid, in school, at university, first job, raves and parties, hikes and marathons, hiring and layoffs..

Book is very good initially but as it progresses, looses kind of plot and appears to be over hyped. It seems to pass on the message of self-glorification and suggest "my way is high way". This pretty much could be Tony's style, which he has proved to be successful.

Still it is true (as Tony mentioned in closing lines) this book can potentially help you:
- make your customers happier (through better customer service) or
- make your employees happier (by focusing more on company culture) or
- make yourself happier (by learning more about the science of happiness)

Good: written in very simple language unlike other business books, with lot of humor and real life examples, fast-paced, will force you to think, motivational and inspiring.
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5 of 5 people found the following review helpful
5.0 out of 5 stars The Power of Ideas 28 Oct 2010
Format:Hardcover
At some point in each of our lives we draw up a balance sheet of our achievements - What was the meaning of our life and what part did I play in the chain of being? Did I manage the trade off's? Did I find the right balance? This book is about one man that did.

Tony Hsieh book is compelling because it is clear his vocation and destiny is mapped out from the outset. He already had that extra bit of wiring that turns an individual from good into out performs.The first section of the book that maps out the early years is an important part of the autobiography but not the reason for buying the book.

However, it is the insights offered into the unique culture that is Zappos, which went on to be sold to Amazon in just 10 years after it was founded for $1.2bn, that makes this book unmissable for anyone interested in corporate culture, employee engagement or the creation of a great place to work. Above it is the way Tony Hsieh makes key transformational ideas deceptively simple as he sets them down in what becomes, through out the book, his characteristic voice - vivid, self-deprecating and bluntly realistic. His messages are compelling.

Whilst the Zappos culture is unique and not readily replicable, particularly in a large long-established organisation, it provides real insights to help you come up with your own ideas for creating a culture that is unique and special for your own business.
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1 of 1 people found the following review helpful
3.0 out of 5 stars Average book by a guy who got lucky 24 April 2014
By Benson
Format:Paperback|Verified Purchase
The book makes for interesting reading in parts, and in other areas it drags on for far too long. For example, the parts leading up to the founding of Link Exchange are slow and tedious, whereas LinkExchange is covered in about 4 pages, and then hardly mentioned again.

One thing that becomes apparent is that Tony Hsieh achieved his status more through luck, than through skill. It was a sign of the times that a company like LinkExchange with little revenue could be sold for such a high price.

Furthermore, Hsieh seems to have a strange desire to keep all his friends close, to the extent of having them all live in the same apartment building, and go to the same parties. Further illustrated by him moving Zappos to Las Vegas, along with all the employees.

To call Hsieh a genius entrepreneur is incorrect, he is someone who risked it all and got lucky, the book would have benefited from an editor to trim it down and keep focus.

Not really a book for budding entrepreneurs, rather one for people who want to learn about how crazy business in the late 90s were.
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1 of 1 people found the following review helpful
By Robert Morris TOP 100 REVIEWER
Format:Audio CD
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding my way to Zappos...The second section, `Profits and Passion,' is more business-oriented, covering many of the important philosophies that we believe in and live by at Zappos...The third section is titled `Profits, Passion, and Purpose.' It outlines our vision at Zappos for taking things to the next level, and will hopefully challenge you to do the same." As Hsieh explains, the name Zappos is derived from the Spanish word "zapatos" meaning shoes. The company's gross sales exceeded $1-billion in 2009. Read more ›
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Most Recent Customer Reviews
5.0 out of 5 stars Essential for new business builders, entrepreneurs
Very interesting book which represents the way of thinking of Tony Hseid, Zappos' CEO.

His search of happiness is represented in this book. Read more
Published 3 days ago by Manuel
5.0 out of 5 stars Five Stars
Rally good book, written in a nice style with lots of stories and insight. Must read.
Published 4 days ago by itarato
3.0 out of 5 stars Three Stars
Fab
Published 29 days ago by Samantha Wood
5.0 out of 5 stars Inspiring, useful, engaging and 'a rollocking good read'!
I bought this book after several recommendations from friends and a business coach. My main purpose for buying it was because I own some hotels and our main, flagship hotel has... Read more
Published 1 month ago by Carl Bridge
5.0 out of 5 stars this should be on your defo read list...
From running a business to helping you decipher what makes you happy in life, this book appeals on lots of different levels...
Published 2 months ago by Chris M.
4.0 out of 5 stars interesting business book
I tend to like to hear about the experience of people who have started a business and this did not disappoint. A good read.
Published 3 months ago by Mike R
5.0 out of 5 stars Enjoyed the book
Puts everything together. This is the first time I can hear suppliers should be treated as good as customers. Read more
Published 3 months ago by A. Paganini
5.0 out of 5 stars fantastic emotional connection on a personal and business level.
Brilliant book written by Tony Hsieh. Effectively providing connections on a personal level, both in life and in business. A great read for any entrepreneur, CEO or graduate.
Published 4 months ago by Ben001
3.0 out of 5 stars Long Reading
Quite long reading to reach to the point.
Good reading if you are interested in learning more about Zappos. Otherwise there are better books.
Published 5 months ago by Panos Aski
5.0 out of 5 stars awesome
This book made me happy and motivated me to pass that happiness onto others. Great work and one I hope Tony writes a post marriage to amazon update on
Published 5 months ago by Stuarth
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