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Delivering Happiness: A Path to Profits, Passion, and Purpose [First Edition] Hardcover – 2010

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Product details

  • Hardcover
  • Publisher: Business Plus; First Edition edition (2010)
  • Language: English
  • ISBN-10: 0446563048
  • ISBN-13: 978-0446563048
  • Product Dimensions: 16.5 x 2.5 x 23.5 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (80 customer reviews)
  • Amazon Bestsellers Rank: 45,442 in Books (See Top 100 in Books)

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Product Description

HardCover. Pub Date: 2010. Pages: 253 Publisher: Business Plus The visionary CEO of Zappos explains how an emphasis on Corporate Culture Can Lead to the unprecedented success.Pay the new employees to quit Make the customer service was the entire Company not just a department. Focus on company culture as the # 1 priority. Apply research from the science of happiness to running a business. Help employees grow both personally and professionally. Seek to change the world. Oh. and make money too.Sound crazy It's all standard operating procedure at Zappos.com. the online retailer that's doing over 1 billion in gross merchandise sales every year.In 1999. Tony Hsieh (pronounced Shay) sold LinkExchange. the company he co-founded. to Microsoft for 265 million. He then joined Zappos as an adviser and investor. and eventually became CEO.In 2009. Zappos was listed as one of Fortune magaz...

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Customer Reviews

4.5 out of 5 stars

Most Helpful Customer Reviews

6 of 6 people found the following review helpful By Andrew Cardle on 28 Oct. 2010
Format: Hardcover
At some point in each of our lives we draw up a balance sheet of our achievements - What was the meaning of our life and what part did I play in the chain of being? Did I manage the trade off's? Did I find the right balance? This book is about one man that did.

Tony Hsieh book is compelling because it is clear his vocation and destiny is mapped out from the outset. He already had that extra bit of wiring that turns an individual from good into out performs.The first section of the book that maps out the early years is an important part of the autobiography but not the reason for buying the book.

However, it is the insights offered into the unique culture that is Zappos, which went on to be sold to Amazon in just 10 years after it was founded for $1.2bn, that makes this book unmissable for anyone interested in corporate culture, employee engagement or the creation of a great place to work. Above it is the way Tony Hsieh makes key transformational ideas deceptively simple as he sets them down in what becomes, through out the book, his characteristic voice - vivid, self-deprecating and bluntly realistic. His messages are compelling.

Whilst the Zappos culture is unique and not readily replicable, particularly in a large long-established organisation, it provides real insights to help you come up with your own ideas for creating a culture that is unique and special for your own business.
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18 of 19 people found the following review helpful By Ashutosh Jhureley on 13 July 2010
Format: Hardcover
Delivering Happiness is very simple, easy to read, funny and fantastic book. After I finished reading the book, I had a very nice feeling, was happier but I was expecting more, lot more material.

In this book, Tony writes from his experiments as young entrepreneur to creating a successful business model based on (simple) core values. He narrates his experiments with worm farm, photo button and pizza business as a boy; his stint with oracle that ended with setting-up LinkExchange as young entrepreneur; his learnings from LinkExchange deal with Microsoft ($265 Million) and as investor; his experiences (and experiments) in building $1 billion Zappos brand in less than 10 years from nothing and finally Zappos "marriage" with Amazon ($1.2 Billion).

He also writes about personal experience and learnings on the way as a kid, in school, at university, first job, raves and parties, hikes and marathons, hiring and layoffs..

Book is very good initially but as it progresses, looses kind of plot and appears to be over hyped. It seems to pass on the message of self-glorification and suggest "my way is high way". This pretty much could be Tony's style, which he has proved to be successful.

Still it is true (as Tony mentioned in closing lines) this book can potentially help you:
- make your customers happier (through better customer service) or
- make your employees happier (by focusing more on company culture) or
- make yourself happier (by learning more about the science of happiness)

Good: written in very simple language unlike other business books, with lot of humor and real life examples, fast-paced, will force you to think, motivational and inspiring.
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2 of 2 people found the following review helpful By Robert Morris TOP 100 REVIEWER on 10 Aug. 2010
Format: Audio CD
In this volume, Tony Hsieh (pronounced "SHAY") shares all of the business lessons he learned from success and (especially) from failure prior to and then during his association with Zappos.com, first as an adviser and investor in 1999 and then as CEO, a position he continues to occupy after the acquisition of Zappos by Amazon in 2009. He has organized the material in this book as follows: "The first section is titled `Profits' and consists mostly of stories of me growing up and eventually finding my way to Zappos...The second section, `Profits and Passion,' is more business-oriented, covering many of the important philosophies that we believe in and live by at Zappos...The third section is titled `Profits, Passion, and Purpose.' It outlines our vision at Zappos for taking things to the next level, and will hopefully challenge you to do the same." As Hsieh explains, the name Zappos is derived from the Spanish word "zapatos" meaning shoes. The company's gross sales exceeded $1-billion in 2009.Read more ›
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