Definitive VoiceXML (Charles F. Goldfarb Definitive XML Series) [Paperback]

Adam Hocek (Author), David Cuddihy (Author)

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Product details

Paperback: 480 pages
Publisher: Prentice Hall; 1 edition (21 Nov 2002)
Language English
ISBN-10: 0130463450
ISBN-13: 978-0130463456
Product Dimensions: 19.8 x 13 x 2.5 cm
Amazon Bestsellers Rank: 2,593,156 in Books (See Top 100 in Books)

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Product Description

This is a book for both telephony engineers who need to understand how to build enterprise information systems and software developers who need to understand voice application development.

From the Back Cover

The start-to-finish guide to building enterprise-class VoiceXML applications.

Code examples and UML diagrams provided for each VoiceXML element
Fully developed VoiceXML applications using Java servlets, JSP, and .NET
Detailed coverage of text-to-speech and automatic speech recognition technologies

"XML is not a spoken language, but thanks to VoiceXML, it is the language of choice for developing spoken interfaces. If you want to voice-enable your applications and Web sites, this book speaks your language."

—Charles F. Goldfarb

Definitive VoiceXML bridges the gap between enterprise computing and telephony engineering, demonstrating exactly how to build new enterprise-class voice applications and voice-enable existing applications. It's the first book that delivers the depth and breadth of knowledge needed by both enterprise and telephony developers, thoroughly addressing the unique challenges of building voice systems for business.

VoiceXML in depth: its role, goals, and key techniques
Effective ways to architect and integrate enterprise voice applications
Detailed case studies utilizing VoiceXML, Java servlets, JSP, and .NET
Thorough coverage of the W3C VXML 2.0 standard
Speech Recognition Grammar Format (SRGF) and Speech Synthesis Markup Language (SSML)
Complete VoiceXML language reference

Whether you're developing systems for customer service, finance, travel, wireless commerce, or anything else, Definitive VoiceXML gives you the proven techniques you need to maximize performance, reliability, and ROI.

Part of The Charles F. Goldfarb Definitive XML Series

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Amazon.com: 2 reviews

7 of 7 people found the following review helpful

Superior book on VoiceXML and Voice Technologies 29 Oct 2003

By S. FRANKO - Published on Amazon.com

Format:Paperback

I seldom write reviews for books on Amazon, but I just had to do it for this excellent book. This book is by far the best resource for building enterprise caliber voice applications. I have purchased 5 other VXML books and none of them delivers the information that this book does. This book not only delivered the content I needed, but it's comprehensive and deals with complex issues in a simplified fashion. The real highlights of this book are Chapters 4 and 5. Chapter 4 explains Enterprise applications, possible architectures for dealing with state, and interacting with a backend. Chapter 5 deals with more of a deployment and physical architectural angle. Get it for those two chapters alone.

The only thing that I found missing was techniques for versioning a voice application (No not the CVS source-code control type versioning). I mean having the same backend server provide different content to the same voice browser and techniques on structuring your application to smoothly transition from one set of content to another. For example, the voice browser cache is full of old static content - how can I gracefully switch to new content without forcing a dump of the existing cache through the HTTP headers or some other external mechanism - It has to do with using relative pathing beneath the application root document for vxml scripts and static content. Some information about Browser to Browser interactions might also be nice - but I recognize the VBI specs are just emerging.

Anyway, anyone thinking of building a real voice application with speech recognition and integration to backend applications and data should definitely add this book to their library. It has helped me tremendously. Two thumbs up!

5 of 5 people found the following review helpful

One of my better tech book buys 7 Feb 2003

By Oscar I. Camejo - Published on Amazon.com

Format:Paperback

This book is really two books in one. A VXML tutorial and an overview of all the technologies used to build voice applications. The authors, in the overview portions, have presented detailed information yet have made it manageable enough to allow the reader to gain a good hold of the material without getting lost in the detail. Where the book really stands out though is in the VXML tutorial. The tutorial is written in a layered fashion in which the basic concepts are presented before moving on to the next more advanced feature. At each step an example is used to help make the concepts concrete. I loved the fact that the authors never underestimate the my intelligence nor did they seek to impress the me with their advanced knowledge. I was very happy to find this in a recently published technical book. I was able to move quickly though the tutorial building on the example presented. I bought the book hoping to come up to speed on new voice application technologies having been out of that field for many years. The book has done that and I consider it one of my better tech book buys.

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