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The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants [Paperback]

Sue France
4.0 out of 5 stars  See all reviews (16 customer reviews)
RRP: 16.99
Price: 15.63 & FREE Delivery in the UK. Details
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Book Description

3 Aug 2012
This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Placing special emphasis on career development, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter which provides important advice on social networking as an alternative communication tool, it also contains even more practical help with minute taking. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep your finger on the pulse and maintain your professional image.

Frequently Bought Together

The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants + The Definitive Executive Assistant and Managerial Handbook: A Professional Guide to Leadership for all PAs, Senior Secretaries, Office Managers and Executive Assistants + Taking Minutes of Meetings (Creating Success)
Price For All Three: 39.61

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Product details

  • Paperback: 264 pages
  • Publisher: Kogan Page; 2 edition (3 Aug 2012)
  • Language: English
  • ISBN-10: 074946576X
  • ISBN-13: 978-0749465766
  • Product Dimensions: 23.6 x 16 x 2.1 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (16 customer reviews)
  • Amazon Bestsellers Rank: 19,230 in Books (See Top 100 in Books)

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Review

"I run training courses for secretaries and P.A.s and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book." (Customer review)

"A brilliant author with a deep understanding of human interrelations, who presents and shares her knowledge in a fascinating and at the same time quiet manner, which only a true professional can do. I've taken a great pleasure from reading the book for the first time." (Customer review)

Book Description

The Definitive Personal Assistant and Secretarial Handbook, 2nd edition, is the bible for those in administrative roles. It provides help and advice on the skills necessary to be a successful professional assistant.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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Customer Reviews

4.0 out of 5 stars
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Most Helpful Customer Reviews
8 of 8 people found the following review helpful
5.0 out of 5 stars Inspiration for getting back to work 7 Nov 2012
Format:Paperback
This excellent book is packed full of useful information about the role of the PA, from efficiency tips and time saving ideas, to website links and the latest on social media. It starts with a thought-provoking exercise on self-awareness and contains a range of templates which challenged my pre-conceptions and helped me to set work-related goals. Several chapters focus on best practice for everyday tasks like time management, organisation, minute-taking and presentations. The chapter on organising meetings and events was especially useful with comprehensive checklists, which I am already making full use of. The chapter on social media and the power of networking is invaluable and I'm already getting significant benefit from putting Sue's ideas into action.

I bought the handbook as I was planning to return to employment post-family, and the advice I read has enabled me land an excellent job even before I'd finished reading the entire book. So I am delighted to recommend the Definitive Personal Assistant & Secretarial Handbook, by Sue France to all PAs and anyone with an admin role.
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3 of 3 people found the following review helpful
5.0 out of 5 stars It's a bible for secretaries! 13 May 2013
Format:Paperback|Verified Purchase
I have worked as receptionist, admin assistant and executive secretary before I bought this book. And, I must say that I should have bought this earlier because this is very informative. I especially like the part where the author says we should "manage our manager".

I always carry this book whenever I go to work!
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2 of 2 people found the following review helpful
5.0 out of 5 stars An essential book for all support staff 19 Mar 2013
By Sharon
Format:Paperback|Verified Purchase
A great book with sections you can choose to read in any order. This book is full of great tips and advice and is very motivating. Its a little nudge to remind us that we all have room for improvement.

The sections are good training notes and beat having to spend a whole day in a workshop when time doesn't always permit. I will use this book over and over and would recommend it to anyone in a supporting role who wants to better themselves.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Wannabe Best Practice Girl 16 Oct 2012
By Mel0788
Format:Paperback|Verified Purchase
At my last appraisal my boss said he wished there was a book out there which showed him how he should best work with a PA (I am the first assistant he hasn't had to share!) so I know he will enjoy this book as much as I do! Thank you.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Sue France - Definitive PA Handbook 1 Aug 2013
Format:Paperback
The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

I have been an Exec PA for nearly 14 years and wasn't sure what I could learn from this book - wow - how wrong was I! The book is jam packed with tips, guidance, help and whole raft of things that are completley useful to me! I now consider this to be my new personal "Bible" and cannot wait to start reading book 2. Highly recommended
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1 of 1 people found the following review helpful
4.0 out of 5 stars Very useful 20 April 2013
By Susanne
Format:Paperback|Verified Purchase
I was a little skeptical about whether this book would actually have any useful ideas that were new to me, but I'm pleasantly surprised. There are so many sections on body language, how to feel good about what you do, organising your day etc, that I certainly felt I got my money's worth. I have been a PA for many years, but moving into a new and bigger job recently, I felt it was time I polished up on my skills. I am still dipping in and out of the book and am impressed.

I gave it 4 stars, and not 5, simply because I reserve my 5's for books that are exceptional, I would have given it 4.5 if that were possible.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Great book 10 Oct 2012
By Dr Dave
Format:Paperback|Verified Purchase
Was looking for a book to define the role of the modern Personal Assistant / secretary. This was and is the definitive book
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Format:Paperback|Verified Purchase
Another book by Sue France that Im happy to recommend for new and experienced business support professionals. Its full of useful tips and information. It's introduced me to a few new ideas and tools to make my job a lot easier. It manages to cover all the basics an administrator / personal assistant would need to know and has useful chapters on networking, social media and managing conflict in the workplace which are aimed at the more experienced business support professionals.
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