Definitive Personal Assistant & Secretarial Handbook
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Product Description
Review
"I wish that 30 years ago, when I was that traditional secretary and rather green behind the ears, I had the opportunity to reference a book such as this. The Definitive Personal Assistant and Secretarial Handbook contains a wealth of knowledge, experience and real life learning from the author, Sue France. This book should be on every PA's desk. It will help you to achieve exceptional status." Leading the Way Magazine November 2009
Book Description
The Definitive Personal Assistant and Secretarial Handbook is a guide to the skills necessary to be a successful secretary or professional assistant, including time management, dealing with difficult people and organizing meetings and events.
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Customer Reviews
Most Helpful Customer Reviews
32 of 32 people found the following review helpful
Format:Paperback
I run training courses for secretaries and PAs and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book. It is about giving people the edge, turning them from "just a secretary", "just a PA", into a career person, a polished professional proud of their work.
However, the book is suitable not just for secretaries and PAs, but all business people. It provides well-written guidance on how to conduct yourself, prioritise your workload, network and increase your earning potential - things that are relevant to business people of all specialities.
I particularly enjoyed the section on networking - and despite having done quite a bit of networking myself, picked up new tips. The body language and presentation skills sections are also praiseworthy, but then the whole book is.
Those who are looking for a book on how to type may be disappointed, this is much bigger than a single skill. It is about turning yourself into something more than a "just a ...", aiming higher, succeeding and growing personally and professionally. I think those who followed its guidance would massively increase their promotion prospects.
However, the book is suitable not just for secretaries and PAs, but all business people. It provides well-written guidance on how to conduct yourself, prioritise your workload, network and increase your earning potential - things that are relevant to business people of all specialities.
I particularly enjoyed the section on networking - and despite having done quite a bit of networking myself, picked up new tips. The body language and presentation skills sections are also praiseworthy, but then the whole book is.
Those who are looking for a book on how to type may be disappointed, this is much bigger than a single skill. It is about turning yourself into something more than a "just a ...", aiming higher, succeeding and growing personally and professionally. I think those who followed its guidance would massively increase their promotion prospects.
11 of 11 people found the following review helpful
Format:Paperback
I am already half way through it - my edition came yesterday. It's fab - lots of great tips and I love the quotes. I am giving this book to my boss when he goes on leave - never mind just reading chapter 10 he can read the lot! I am off to log onto the website....!
Am excellent, well written 'bible' for all PAs/Secretaries. Have recommended all the PAs in our building to read and also have mentioned it to others.
Am excellent, well written 'bible' for all PAs/Secretaries. Have recommended all the PAs in our building to read and also have mentioned it to others.
6 of 6 people found the following review helpful
Format:Paperback
This book is very good indeed. Its comprehensive, dealing with advice with every aspect of the job from first impressions and confidence levels down to the fundamentals of organising yourself, your boss and dealing with people politics. Its a must read.
The only disappointing aspect that spoilt my enjoyment of the book is that, in every chapter, the author refers to templates and further materials that are supposedly downloadable from the website which will assist in the subject matter pertaining to that particular chapter's theme. These materials were nowhere to be found on the koganpage website. I contacted Koganpage (the publishers) and did get a response confirming that the materials had not yet been loaded to the website and that this individual would seek them out and send them to me, but that did not happen. To date, nearly a month after I finished reading the book, the materials referred to within the book have still not been loaded or received. Disappointing.
The only disappointing aspect that spoilt my enjoyment of the book is that, in every chapter, the author refers to templates and further materials that are supposedly downloadable from the website which will assist in the subject matter pertaining to that particular chapter's theme. These materials were nowhere to be found on the koganpage website. I contacted Koganpage (the publishers) and did get a response confirming that the materials had not yet been loaded to the website and that this individual would seek them out and send them to me, but that did not happen. To date, nearly a month after I finished reading the book, the materials referred to within the book have still not been loaded or received. Disappointing.
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Most Recent Customer Reviews
PA & Secretarial
It is a very informative book, easy to read and doesn't use any techincial jargon. Gives some very useful advice to apply if you are new to the post, however I think some of the... Read more
Published 3 months ago by Dawnie
Excellent Book
I thought I probably knew it all, but just to check I bought this book. Yes, most of it isn't new to me, but it's nice to have it confirmed, but working on my career and values... Read more
Published 7 months ago by Yachtmistress
so-so book
Very nice book with some useful info but not always in the middle between PA and Directors.
Most of the time it takes Director side and tell us what to do to please them. Read more
Most of the time it takes Director side and tell us what to do to please them. Read more
Published 7 months ago by Aliki Myrianidi
A brilliant author
A brilliant author with deep understanding of human interrelations, who presents and shares her knowledge in fascinating and at the same time quiet manner, which only a true... Read more
Published 7 months ago by Julia Loginova
YOU JUST CAN'T PUT IT DOWN!!!
A very helpful book. Have been in the Administrative/Secretarial occupation for 30+ years and am also a teacher of the subject. Read more
Published 7 months ago by Mia
Comprehensive and motiviational for PAs at all stages of their career
Having met Sue France at an event recently, I finally had the opportunity to thank her in person for writing this book - it gave me the motivation to address the problems I had... Read more
Published 8 months ago by Charlotte TJ
Great boost for someone returning to full time employment
As someone who has been working as a freelance Executive Assistant on a project by project basis for over ten years, the prospect of returning to full time employment in such a... Read more
Published 9 months ago by RaspberryRipple
Comprehensive but basic
I have been a PA for almost 6 years so found the book a little basic for what I was looking for but there are a few good hints and tips, I would aim this at someone newer to the... Read more
Published 11 months ago by Ms. Joanne S. Payne
the best choice
I purchased this book as I wanted to improve in my new job as secretary to Directors, nurses and performance managers. Read more
Published 16 months ago by Bev
Excellent Book
As a newly appointed Office Manager / Personal Assistant I have found this book extremely useful and would recommend it to anyone in this field of work.
Published 24 months ago by R. Boal
Listmania!
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