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Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Online Crisis Points (Voices That Matter)
Defensive Design for the Web: How to Improve Error Messages, Help, Forms, and Other Online Crisis Points (Voices That Matter)
37signals , Matthew Linderman , Jason Fried
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Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include... Read More

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