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Decision Support and Business Intelligence Systems [Paperback]

Efraim Turban , Ramesh E Sharda , Dursun Delen
4.5 out of 5 stars  See all reviews (2 customer reviews)
RRP: 152.99
Price: 144.23 & FREE Delivery in the UK. Details
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Book Description

26 Jan 2010 013610729X 978-0136107293 9
Decision Support and Business Intelligence Systems 9e provides the only comprehensive, up-to-date guide to today's revolutionary management support system technologies, and showcases how they can be used for better decision-making.

The 9th edition focuses on Business Intelligence (BI) and analytics for enterprise decision support in a more streamlined book.

Product details

  • Paperback: 720 pages
  • Publisher: Prentice Hall; 9 edition (26 Jan 2010)
  • Language: English
  • ISBN-10: 013610729X
  • ISBN-13: 978-0136107293
  • Product Dimensions: 2.8 x 21.6 x 26.7 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 5,033,273 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

About the Author

Efraim Turban (M.B.A., Ph.D., University of California Berkeley) is a visiting scholar at the Pacific Institute for Information System Management, University of Hawaii. Prior to this he was on the staff of several universities including City University of Hong Kong, Lehigh University, Florida International University, California State University Long Beach, Eastern Illinois University, and the University of Southern California. Dr. Turban is the author of over 100 refereed papers published in leading journals such as Management Science, MIS Quarterly, and Decision Support Systems. He also the author of 20 books including Electronic Commerce: A Managerial Perspective andInformation Technology for Management. He is also a consultant to major corporations world wide. Dr. Turban’s current areas of interest are Web-based decision support systems, using intelligent agents in electronic commerce systems, and collaboration issues in global electronic commerce.


Jay E. Aronson (M.S., M.S., Ph.D., Carnegie Mellon University) is a professor of Management Information Systems in the Terry College of Business at The University of Georgia. Prior to this he was on the faculty at Southern Methodist University. Dr. Aronson is the author of about 50 refereed papers that have appeared in leading journals including Management Science, Information Systems Research, andMIS Quarterly. He is the author of three books, and contributes to several professional encyclopedias. He is also a consultant to major international corporations and organizations. Dr. Aronson’s current areas of research include knowledge management, collaborative computing, and parallel computing.


Ting-Peng Liang (MA, Ph.D., University of Pennsylvania) is a National Chair Professor of Information Systems at National Sun Yat-sen University in Taiwan and a visiting professor at Chinese University of Hong Kong. Prior to this, he had been on the faculties of University of Illinois (Urbana-Champaign) and Purdue University. Dr. Liang has published more than 50 referred research papers in leading journals such as Management Science, MIS Quarterly, Decision Support Systems, andJournal of MIS. He is also the author of three books and a consultant to several major companies in the United States and Taiwan. Dr. Liang’s current areas for research and teaching include Web-based intelligent systems, electronic commerce, knowledge management, and strategic applications of information technologies.


Ramesh Sharda (MBA, Ph.D, University of Wisconsin-Madison) is Director of the Institute for Research in Information Systems (IRIS), ConocoPhillips Chair of Management of Technology, and a Regents Professor of Management Science and Information Systems in the Spears School of Business Administration at Oklahoma State University. He started and served as the Director of the MS in Telecommunications Management Program at OSU. Over 100 papers describing his research have been published in major journals including Management Science, Information Systems Research, Decision Support Systems, Journal of Management Information Systems, and many others. Dr. Sharda serves on several editorial boards including INFORMS Journal on Computing, Decision Support Systems, and Information Systems Frontiers. His current research interests are in decision support systems, collaborative applications, and technologies for managing information overload. Dr. Sharda is also a co-founder of a company that produces virtual trade fairs, iTradeFair.com.

--This text refers to an out of print or unavailable edition of this title.

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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars It is a great book for the topic. 4 Jan 2013
Format:Paperback|Verified Purchase
The original version is 4 times more expensive than the international version from the publisher's website but the basic idea and online support really is not much different.
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0 of 1 people found the following review helpful
4.0 out of 5 stars excellent textbook 11 Dec 2010
I used this book when I lectured a new honours course on Business Intelligence, and found it an excellent textbook covering all the desired topics, with a good mix of theoretical and practical. However, some of the suggested links, software and third party resources pointed to from the text were not very useful.
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Amazon.com: 2.7 out of 5 stars  16 reviews
12 of 12 people found the following review helpful
3.0 out of 5 stars Good coverage of tech terms 27 Oct 2008
By Donald Hsu - Published on Amazon.com
This is the book for the MBA course in Decision Support Systems. The coverage on DSS, BI, modeling, analysis, data warehousing, data visualization, web mining, data mining, AI expert system, knowledge management, system development and acquisition, is very thorough. Case studies at the end of the chapter make the connection between theory and real-world applications.

The book will be better if it has "hands-on" software in AI, BI, or DSS. Lack of the use of software makes this class highly theoretical.
6 of 7 people found the following review helpful
1.0 out of 5 stars Overpriced and Garbage 7 Dec 2012
By pjdjr - Published on Amazon.com
Format:Paperback|Verified Purchase
If you're shopping for this book, it's probably because some professor told you that you need this book for their class. Having just suffered through this text in a class myself, I feel for you.

This book is utterly lacking in substance. Chapters 1, 2, most of 3, 10, and 11 are completely void of anything worth reading. The remaining chapters could have been summarized in about 10 pages each. The only problem with shortening the book to an appropriate length is that then it would be too obvious that $200 is too much to charge for a textbook.

It's incredible how these authors ramble on and on to fill space. They also love to draw artificial delineations (4 types of X, 5 steps involved in Y, etc.). It's also amazing how many "processes" are described in the book and how the steps in each process have different names but yet they're all the same. (Idea-->Planning-->Implementation-->Analysis-->Repeat or some such cycle) It's all just common sense but they feel the need to label these things. Which means you'll have to memorize their arbitrary categories, steps, lists, etc.

In the end, you're going to buy this book if your professor told you to. You won't learn a dang thing. The authors will cash their checks and release a new edition to quash the used market. I'm glad I'm finished with this vapid volume. Hang in there; you'll be done soon, too.
6 of 7 people found the following review helpful
5.0 out of 5 stars All about Business Intelligence 30 Aug 2009
By Rolando Gonzales - Published on Amazon.com
This book in its 8th edition y a very good one covering all aspects of Business Intelligence, Data Warehousing and Decision Support Systems. It covers Computerized Decision Support Systems; Business Intelligence; Collaboration, Communication, Group Support Systems and Knowledge Management; and Intelligent Systems. I think it is a very good text for a student or researcher that wants to start an investigation in this area. It is easy to read, has enough additional references and has good Web support. I am a student of the doctoral program of Management at ESADE (Spain) and ESAN (Peru).
Rolando Gonzales - rolangon
2 of 2 people found the following review helpful
4.0 out of 5 stars Thorough 21 Dec 2011
By James P. Cobb - Published on Amazon.com
Format:Paperback|Verified Purchase
This book was part of my master's-level nursing informatics class. It's dry reading but offers thorough coverage of DSS systems, data mining and other facets of computers and EMRs as they relate to health care.
4 of 6 people found the following review helpful
1.0 out of 5 stars Dated and over-priced 19 April 2012
By jcb99 - Published on Amazon.com
Format:Paperback|Verified Purchase
The book, which is the core reading material for a graduate class in BI I am taking, has been a true disappointment, especially when I consider the cost of the book, the cost of graduate tuition, and the hundreds of hours invested. In a couple of weeks I get to take a final exam consisting 100% of multiple choice test bank questions that the publisher provides gratis to the professor, which means I'll have to actually study this drival. IF YOU ARE TAKING A BI COURSE AND THIS BOOK IS REQURIED READING, I WOULD STRONGLY ENCOURAGE YOU TO DROP THE CLASS. If its a required course for you, show the professor or your department head this review.

Issue #1: The 9th edition is copyrighted 2011 but a very large portion of the content hasn't been updated since the earliest editions. From page 436 "A major new asynchronous tool is the online workspace (see Henrie, 2004)" A 2004 reference for something major and new? I guess the fact that this was the 9th edition of an IT textbook produced by a large, powerful, college textbook publisher should have been a clue.

Issue #2: It seems that everyone of the vignettes and end off chapter cases is a re-hash of a vendor's marketing hype. Very, very little substance for any critical analysis.

Issue #3: Much of the text seems to be written by people who have read a lot about the topic under discussion but who have little hands on experience. Tonight I tried to fight my way through Chapter 10 "Collaborative Computer-Supported Technologies and Group Support Systems." The discussion of what meetings are and what group work is .... it's like reading a martian anthropologist's description of work-life on earth. Do I really need to read a paragraph on what a teleconference is? Yes, grad students certainly need to know this stuff so we can then waste more ink on video teleconferencing, web conferencing and the groundbreaking "instant video."

Normally I would try to find something positive to say. Maybe the 1998 first edition was a good, useful text in 1998.
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