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Dealing with Difficult People UK Edition): 24 Lessons for Bringing Out the Best In Everyone Paperback – 1 May 2007


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Dealing with Difficult People UK Edition): 24 Lessons for Bringing Out the Best In Everyone + The New Manager's Handbook: 24 Lessons for Mastering Your New Role (McGraw-Hill Professional Education Series) + How to Motivate Every Employee: 24 Proven Tactics to Spark Productivity in the Workplace (McGraw-Hill Professional Education Series)
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Product details

  • Paperback: 128 pages
  • Publisher: US Adaptations (1 May 2007)
  • Language: English
  • ISBN-10: 0077116208
  • ISBN-13: 978-0077116200
  • Product Dimensions: 12.7 x 0.9 x 20.3 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (6 customer reviews)
  • Amazon Bestsellers Rank: 289,292 in Books (See Top 100 in Books)

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Product Description

From the Back Cover

Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralise whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

About the Author

Dr. Rick Kirschner and Dr. Rick Brinkman are two of the world's most influential, and entertaining, communication and life management experts. Licensed holistic physicians, they have appeared on hundreds of television and radio programs and been featured in more than 200 newspapers, including the Wall Street Journal. "The Two Ricks" are coauthors of the bestselling audio and video tapes How to Deal with Difficult People, Telecare, and others, along with the bestselling books Dealing with People You Can't Stand, Dealing with Relatives, Life by Design, and Love Thy Customer. Their unique seminars and video training products have garnered rave reviews from clients including IBM, ATT, LucasFilm, Quaker Oats, the U.S. Army, and numerous other organizations

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Most Helpful Customer Reviews

8 of 8 people found the following review helpful By The Book Bat on 7 Feb 2009
Format: Hardcover
I'm taking time out of preparing for a business interview (using this book) to let other people know how excellent it is. I used it for a previous interview and the panel later commented on my excellent answers, which was all down to the book. I lost that copy but when I came to prepare for this interview realised it was essential - so I bought another copy. It's so good I was willing to pay for it twice! Most interviews for jobs where you are dealing with customers will involve questions along the lines of "tell us how you would deal with a difficult client", and this book gives you a really solid basis, easy to learn and use to answer these kinds of questions. If you use this book to answer questions you will easily be able to sound knowledgeable and skilled in all the key people-focused questions - communication, interpersonal skills, resolving conflict, etc etc. I can't recommend it highly enough!
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4 of 4 people found the following review helpful By D. Evans on 5 Oct 2009
Format: Paperback Verified Purchase
I read half this book in an afternoon, it's really easy and interesting to read, gets down to the pyschology of conflict. And within an afternoon I felt I had progresed my understanding of conflict so much more.
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Format: Paperback
Author describes the most common types of people one meets in everyday life. In a lucid and succinct manner he outlines the characteristics of each category and a very effective way to deal with the behavoir of each of them.
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