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Dealing with Difficult People UK Edition): 24 Lessons for Bringing Out the Best In Everyone: 24 lessons to bring out the best in everyone (Paperback)

by Dr. Rick Kirschner (Author), Dr. Rick Brinkman (Author)
5.0 out of 5 stars  See all reviews (2 customer reviews)
RRP: £5.99
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Price For All Three: £15.00

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Product details

  • Paperback: 128 pages
  • Publisher: US Adaptations (1 May 2007)
  • Language English
  • ISBN-10: 0077116208
  • ISBN-13: 978-0077116200
  • Product Dimensions: 19.8 x 12.4 x 1.2 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon.co.uk Sales Rank: 20,084 in Books (See Bestsellers in Books)

    Popular in this category:

    #30 in  Books > Business, Finance & Law > Management > Human Resources > Human Resources Management

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Product Description

Product Description

In every workplace there are difficult people who, at best, make life stressful and, at worst, interfere with project and career goals. This book delivers a proven approach to finding common ground and creating a more productive interaction with difficult people.


From the Back Cover

Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of them Understand why people become difficult Use sophisticated techniques to neutralise whining, negativity, attacks, tantrums and more Cultivate the nine "take-charge" skills that prevent people from becoming difficult There's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.
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What Do Customers Ultimately Buy After Viewing This Item?

Dealing with Difficult People UK Edition): 24 Lessons for Bringing Out the Best In Everyone: 24 lessons to bring out the best in everyone
62% buy the item featured on this page:
Dealing with Difficult People UK Edition): 24 Lessons for Bringing Out the Best In Everyone: 24 lessons to bring out the best in everyone 5.0 out of 5 stars (2)
£4.49
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
15% buy
Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases) 4.0 out of 5 stars (2)
£3.69
Dealing with Difficult People (Creating Success)
13% buy
Dealing with Difficult People (Creating Success) 5.0 out of 5 stars (2)
£6.82
Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst
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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst 3.8 out of 5 stars (12)
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2 of 2 people found the following review helpful:
5.0 out of 5 stars Excellent for interviews, 7 Feb 2009
By The Book Bat (Birmingham, UK) - See all my reviews
This review is from: Dealing With Difficult People: 24 Lessons for Bring Out the Best In Everyone: 24 Lessons for Bringing Out the Best in Everyone (Mighty Managers Series) (Hardcover)
I'm taking time out of preparing for a business interview (using this book) to let other people know how excellent it is. I used it for a previous interview and the panel later commented on my excellent answers, which was all down to the book. I lost that copy but when I came to prepare for this interview realised it was essential - so I bought another copy. It's so good I was willing to pay for it twice! Most interviews for jobs where you are dealing with customers will involve questions along the lines of "tell us how you would deal with a difficult client", and this book gives you a really solid basis, easy to learn and use to answer these kinds of questions. If you use this book to answer questions you will easily be able to sound knowledgeable and skilled in all the key people-focused questions - communication, interpersonal skills, resolving conflict, etc etc. I can't recommend it highly enough!
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5.0 out of 5 stars Good book, 5 Oct 2009
By D. Evans (London) - See all my reviews
(REAL NAME)   
I read half this book in an afternoon, it's really easy and interesting to read, gets down to the pyschology of conflict. And within an afternoon I felt I had progresed my understanding of conflict so much more.
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