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Dealing with Difficult People (Creating Success) [Paperback]

Roy Lilley
4.5 out of 5 stars  See all reviews (2 customer reviews)
RRP: 9.99
Price: 6.99 & FREE Delivery in the UK on orders over 10. Details
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Book Description

3 Mar 2013 Creating Success (Book 8)
Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy.

Frequently Bought Together

Dealing with Difficult People (Creating Success) + Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases)
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Product details

  • Paperback: 168 pages
  • Publisher: Kogan Page; 2nd edition (3 Mar 2013)
  • Language: English
  • ISBN-10: 0749466944
  • ISBN-13: 978-0749466947
  • Product Dimensions: 21.6 x 14 x 0.9 cm
  • Average Customer Review: 4.5 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 16,438 in Books (See Top 100 in Books)

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Product Description

Review

"Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." (Business Executive)

"The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." (OS Magazine)

Book Description

Dealing with Difficult People, 2nd edition will help you navigate the bullies, nit-pickers and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.

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Customer Reviews

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Most Helpful Customer Reviews
3 of 4 people found the following review helpful
4.0 out of 5 stars well structured book 18 April 2013
Format:Paperback|Verified Purchase
simple, well structured, easy to use as a handbook. The author uses psychology and his experience. Good news: difficult people are predictible.
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5.0 out of 5 stars Excellent 3 Dec 2013
Format:Kindle Edition|Verified Purchase
Loved the highly practical nature of this book. Based on reality with tons of scripts for all of us to take and use. Highly recommend this book to all managers and leaders.
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 5.0 out of 5 stars  1 review
5.0 out of 5 stars Excellent read! 4 Jan 2014
By Alan Welle - Published on Amazon.com
Format:Kindle Edition
This book gets to the point, and for a person who does not have a lot of time(who does) this pinpoints problems quickly with solid advice as well as common sense reminders that anyone can use every day. I will reccomended
this book to everyone I know!
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