The ICM 60 is an excellent machine. It is stylish, and easy to operate and maintain. Most importantly, the coffee is very good, and it is possible to vary the strength to suit individual tastes.
10 out of 10 so far BUT, we knocked the jug and cracked it (our fault entirely) and that is when the problems started.
De Longhi put us on to the firm which supplies their spares, and we were told in mid April that there were no jugs in the UK and that the order from Italy would not arrive until late June.In view of the backlog at the spares supplier, we are unlikely to receive the replacement until early July, a wait of nearly 3 months.
I spoke to De Longhi, who were totally indifferent and said it was nothing to do with them!
Had I known about this level of service beforehand, I would not have bought the machine. Had the replacement been forthcoming within a few days as one might reasonably expect, I would have confidently awarded the product 4 or even 5 Stars.