I've had this toaster for about a couple of months now and so far no problems. When it first arrived I was very pleased with the look - stylish and polished. My boyfriend wasn't so keen as he thought it looked old fashioned but I think the term he was looking for is retro. Anyway, each to their own and I think it makes a very stylish addition to my kitchen. The top (depending on the setting) can get quite hot when toasting whilst my old toaster used to stay cool but I understand that this is common with alot of toasters. As it's polished, it could also mean extra cleaning to keep it looking it's best but I personally don't mind. And most importantly - it does it's job and toasts. I've given it 4 stars as it doesn't like really like thin slices of toast which are not easy to rise with the levers once toasted. On the plus side, I also like the reheat option which my last toaster didn't have.