To be fair I want to first point out that I did not buy this on Amazon, but bought it directly from Warner Bros. I am a huge Burton and Elman fan, and was sooooo excited about this box set. My Mom, knowing how much I would love it, bought it for me as a Christmas present. She even paid extra for shipping to ensure that she received it in time to wrap it and put it under the tree. She then received a notice stating that the box set was delayed until February due to problems with the construction of the zoetrope box. I didn't care as I was still really excited about it. Then in February we received another notice stating that it would be delayed again. I was a little bummed, but knew once I got it the wait would be worth it. If only I had realized what a pain the whole process was going to turn out to be.
The box set finally arrived at the end of April, but the box itself was damaged. There was bowing on the sides of the box & the metal plates were pulling away from the sides, the paper covering the top of the box was peeling off in places, the music chip in the lid of the box didn't work, and the zoetrope would not spin freely.
We contacted Warner Bros who simply shoved us off on Shorewood Packaging, the company who produced the boxes. We had to pay to ship it back to them (with promise of a refund) only to receive a second box that had many of the same problems. Multiple phone calls were not returned until emails were sent in which Warner Bros was copied on. We were then told that the bowing in the box and the metal plates pulling away from the side was normal and was inherent in all of the boxes, so that was not considered defective. More back and forth with no resolution until we got fed up enough to dispute the charge on the credit card, and only then did we received a call saying they would refund the money.
Honestly, the whole thing has left me disappointed and angry at the lack of customer service represented by both Shorewood Packaging as well as Warner Bros for not standing by the quality of something they have sold. When "all" of something is defective as they claim the boxes were then you do a recall and make it right. This was definitely not worth the money, time, and aggravation. Too bad this set couldn't have been offered by Disney. They would have done it right & any problems would have been addressed & corrected immediately.
