I spent a long time reviewing the Dualit Lite Toaster.Decided it was exactly what I was looking for.Bought 4 sandwich cages to go with it.My family like toasted sandwiches so,I thought I would splash out and buy the best,safe in the knowledge that if anything on it broke I could get replacement parts.We have tried everything but without any luck.The cheese in the middle never melts before the toast burns.Turning the controls down doesn't help.There is no heat gets to the middle of your sandwich.Given up now so, like I said, Expensive Toast.