If I had been using a D-link wireless router, I am assuming it probably would have been easier, but I had a Linksys and the instructions do not allow for this.
The support center was of almost no help. I was made to open and close windows without making any changes, then instructed to 'try to connect to the internet again'. I eventually asked to be bumped up to a manager, this was refused,a and i was told there was a problem with my linksys. (which was working fine for both my tower and two laptops)
After getting off the phone, I tinkered with it for about another ten minutes, I think the issue was that the D-Link was expecting an 8 key password andd the Linksys was 16 digit password. I found the 8 digit and replaced it with the 16 and it miraculously started working.
I have to give props to the support guy, his confusion over the 16 digit passkey was my clue to fixing it myself.
