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Customer Service Excellence [Paperback]

Catherine Ann Mattiske

RRP: £17.95
Price: £17.87 & FREE Delivery in the UK. Details
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Book Description

1 Jan 2014
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals. Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles. In a selling situation this Learning Short-take(r) helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take(r) helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs. The book includes free downloadable job aids and tools.

Product details

  • Paperback: 102 pages
  • Publisher: TPC - The Performance Company Pty Limited (1 Jan 2014)
  • Language: English
  • ISBN-10: 1921547278
  • ISBN-13: 978-1921547270
  • Product Dimensions: 21.6 x 14 x 0.7 cm

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