- Paperback: 432 pages
- Publisher: McGraw-Hill Higher Education; 3 edition (1 Jun 2004)
- Language English
- ISBN-10: 0072938056
- ISBN-13: 978-0072938050
- Product Dimensions: 25.1 x 19.8 x 2 cm
- Amazon Bestsellers Rank: 1,496,661 in Books (See Top 100 in Books)
- See Complete Table of Contents
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Plus, get an extra £5 Gift Certificate when you trade in books worth £10 or more before June 30, 2012. Visit the Books Trade-In Store for more details. |
Product details |
More About the Author
Product Description
Product Description
Customer Service, 3/e by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.
About the Author
Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.
Tag this product(What's this?)Think of a tag as a keyword or label you consider is strongly related to this product.
Tags will help all customers organise and find favourite items. |
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Reviews
There are no customer reviews yet on Amazon.co.uk.
5 star
4 star
3 star
2 star
1 star
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
2 reviews
1 of 2 people found the following review helpful
useful and interesting information, but wrapped up in boredom
17 April 2008
Format:Paperback
This book has plenty of good information on customer service and would definitely help you improve serving customers if you are working in the field, but could get quite boring and dry. Entire chapters are presented in a bullets & numbers style which can be really annoying.
0 of 1 people found the following review helpful
EXCELENT - NO DOUBT
4 Jun 2008
Format:Paperback|Amazon Verified Purchase
One of the best books I have ever seen for customer service.
Way to go,
CONGRATS,
Luiz
Way to go,
CONGRATS,
Luiz
Were these reviews helpful?
Let us know
Listmania!
Look for similar items by category
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
