- Hardcover: 300 pages
- Publisher: Kiplinger Books,U.S.; illustrated edition edition (1 Jan 2001)
- Language English
- ISBN-10: 0938721828
- ISBN-13: 978-0938721826
- Product Dimensions: 23.9 x 16.3 x 3 cm
- Amazon Bestsellers Rank: 5,039,376 in Books (See Top 100 in Books)
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Amazon.com:
4.7 out of 5 stars (7 customer reviews)
2 of 2 people found the following review helpful:
5.0 out of 5 stars
Read this book or lose business to someone who has, 6 Jun 2001
By R. Scott Martin - Published on Amazon.com
This review is from: Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships (Hardcover)
This book shows how to win Lifetime Clients in an easy to read and digest format. I have bought and read many business books but this is one of the top ones of all time. People who don't read this book and practice its principles will surely lose business to anyone who has! I run a small computer company and purchased a copy for each of my 40 employees and some copies for my best clients.
1 of 1 people found the following review helpful:
5.0 out of 5 stars
An absolute "must" for any businessperson, 14 Jan 2002
By Midwest Book Review - Published on Amazon.com
This review is from: Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships (Hardcover)
Customer Once, Client Forever: 12 Tools For Building Lifetime Business Relationships by Richard Buckingham (president of GoalStar Business Strategies working with Fortune 100 companies) is an upbeat business self-help book about how to turn one's customers into clients for life. Filled with concise, economically worded lessons and questions to ponder, each chapter offers a wealth of sound advice on such topics as continually improving oneself, gaining client feedback, and converting good clients into lifetime clients. Customer Once, Client Forever is an absolute "must" for any businessperson from cafe owners to marketing corporations who solicits and depends upon repeat customers!
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Detail guideline for sales or customer service, 4 Nov 2001
By Pau Wing Cho, Joe - Published on Amazon.com
This review is from: Customer Once, Client Forever: 12 Tools for Building Lifetime Business Relationships (Hardcover)
This book presenting the ideas of how to become a successful sales or customer service. Those ideas are very practicable and useful. From preparation to follow-up, that book providing lots of ideas to let you turn your customer to lifetime client. There are lots of personal and real life examples to elaborate the ideas. How to superserve your customer? How to build lifetime rapport? All these questions can be answered after reading that book.I can sure everyone can become a successful sales or customer services after reading that book. And author always remind us - TAKE ACTION!!!
So, take action now. Buy and keep one!
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