- Hardcover: 272 pages
- Publisher: Amacom (1 Oct 2000)
- Language English
- ISBN-10: 0814405681
- ISBN-13: 978-0814405680
- Product Dimensions: 23.7 x 16 x 2.8 cm
- Amazon Bestsellers Rank: 108,795 in Books (See Top 100 in Books)
- See Complete Table of Contents
Customer Centered Products
and over 900,000 other books are available for Amazon Kindle .
Learn more
| |||||||||||||||
Did you know you can trade in your old books for an Amazon.co.uk Gift Card to spend on the things you want? Visit the Amazon.co.uk Trade-In Store for more details. |
Product details |
More About the Author
Product Description
Product Description
"""Never time enough to do it right, but always time enough to do it over."" In today's ""faster-better-cheaper-at-any-cost"" world, this is not just a joke, but an all-too-frequent reality. And, most often, a poor understanding of the requirements for a product is the reason it must be done over.
Customer-Centered Products is a highly practical new book that helps readers gain a clear understanding of how to elicit the right requirements early on in a project--and make the right product the first time. Packed with useful information, enlightening real-life examples, and money-saving solutions, this book shows readers how to:
* Identify where their current requirements process is weak
* Bridge communication breakdowns that lead to muddy requirements
* Eliminate costly mistakes and rework
* Improve product quality without increasing cost
* Use operational concepts to improve requirements quality
* Improve the fit between the product and the customers' needs
* Prove that faster, better, cheaper is possible, and more."
About the Author
"Ivy F. Hooks (Fair Oaks Ranch, TX) is president and CEO of Compliance Automation, Inc. She has provided training and consulting in requirements for a variety of corporations and government organizations, including Kodak and NASA.
Kristin A. Farry (Friendswood, TX) is an engineer with over two decades' experience in aerospace, robotics, and biomedical engineering."
Inside This Book
(Learn More)
First Sentence
"Better, cheaper, faster!" You have no doubt heard this refrain coming down your management chain. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
"Better, cheaper, faster!" You have no doubt heard this refrain coming down your management chain. Read the first page
Explore More
Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Tags Customers Associate with This Product(What's this?)Click on a tag to find related items, discussions, and people.
|
Customer Reviews
|
There are no customer reviews yet on Amazon U.K.
|
||||||||||||||||||||
|
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
4.7 out of 5 stars (17 customer reviews)
12 of 12 people found the following review helpful:
5.0 out of 5 stars
At Last--A Requirements Book for Managers!, 21 Nov 2000
By Ralph R. Young - Published on Amazon.com
This review is from: Customer-Centered Product Development: Creating Successful Products through Smart Requirements Management (Hardcover)
This book will help managers save time, money, and schedule on development projects. It contains practical advice based on lessons learned on real projects. For example, data are provided that show that spending more effort on emerging the real requirements rather than simply using the customer's stated requirements can reduce costs by half! The authors recommend specific actions managers can take. They provide a set of useful checklists and suggestions for how to apply them. For example, what is the manager's role in developing good requirements? How can a project prioritize requirements so that resources are allocated consistently with real customer needs and expectations? How can important practices such as recording the rationale for each requirement, identifying and managing interfaces, and considering verification during requirements definition be implemented effectively? Hooks and Farry, both seasoned practitioners, have provided a valuable roadmap to help managers develop customer-centered products. The book is easy to read and the recommendations are easy to apply.
7 of 7 people found the following review helpful:
5.0 out of 5 stars
Customer-Centered Products, 29 Sep 2000
By Virginia Cook - Published on Amazon.com
This review is from: Customer-Centered Product Development: Creating Successful Products through Smart Requirements Management (Hardcover)
This book is an extremely useful guide to the difficult task of writing and managing requirements. It clearly states the case for spending the time and effort on producing a clear, concise requirements document, then steps you through the process. This book is especially great, because it is written with the manager in mind, to explain to them the why and how of requirements definition and management. If your customer or manager keeps asking you if you've started coding/building/manufacturing before you even know what it is you are making, then buy him this book!
4 of 4 people found the following review helpful:
4.0 out of 5 stars
Good primer on product development, 6 Aug 2002
By A Customer - Published on Amazon.com
This review is from: Customer-Centered Product Development: Creating Successful Products through Smart Requirements Management (Hardcover)
A thorough and straight forward primer on developing new products. Where it lacks creativity and a wealth of examples, it provides a solid understanding and approach. Recommended reading, but I would check your local library before shelling out money for this book. A good read but not one that I would necessarily keep on my shelf for future reference.
Listmania!
Look for similar items by category
- Books > Art, Architecture & Photography
- Books > Business, Finance & Law > Management > Production & Quality Control
- Books > Business, Finance & Law > Sales & Marketing > Brands & Corporate Identity
- Books > Business, Finance & Law > Sales & Marketing > Customer Services
- Books > Business, Finance & Law > Small Business & Entrepreneurship > Entrepreneurship
- Books > Science & Nature > Engineering & Technology > Mechanical & Materials Engineering > Production Engineering
- Books > Science & Nature > Engineering & Technology > Production, Manufacturing & Operational > Productivity
- Books > Scientific, Technical & Medical
Look for similar items by subject
Feedback
- Would you like to update product info or give feedback on images?
- I am the Author, and I want to comment on my book.
- I am the Publisher, and I want to comment on this book.
|
