- Paperback: 224 pages
- Publisher: Kogan Page; 4 edition (31 May 2002)
- Language English
- ISBN-10: 0749437928
- ISBN-13: 978-0749437923
- Product Dimensions: 23 x 15.6 x 1.8 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (1 customer review)
- Amazon Bestsellers Rank: 617,199 in Books (See Top 100 in Books)
- See Complete Table of Contents
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"This book offers useful advice on maintaining loyalty within an ever more sophisticated and demanding customer base. Informative and useful for anybody involved in customer relations." Business Age
—Reading Evening Post, April 2005
"This is certainly a classic…suggests that by outstanding service, and building better relationships with customers, companies will reap rewards."
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5.0 out of 5 stars
Customer Care Excellence,
This review is from: Customer Care Excellence: How to Create an Effective Customer Focus: Create an Effective Customer Service Strategy (Professional Paperbacks) (Paperback)
An essential "Bible" for how to create a customer focus. Looks at all aspects from leadership to front-line training and how you embed a customer-centric culture. A comprehensive book with useful case studies and examples.
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