14 of 14 people found the following review helpful:
1.0 out of 5 stars
Overpriced, thrown together, lousy customer service., 13 April 2010
This review is from: Cuisinart CSB800U professional hand blender and accessories (Kitchen & Home)
Like others here, the lid of my chopping attachment fell apart on first use, revealing a tiny screw which was supposed to hold it together. What others do not appear to have noticed is the poor seal in the blender stick which allows food to pass up the stick. Unlike other blenders I've come across you can't wash the stick from the top - so food that gets in stays in. You might think it's clean, but a vigorous shake when you take it out of the washing bowl will produce a watered down version of your last blend. Wash it again and the same thing happens. Personally I don't much care for the idea of mixing the remains of last Christmas's venison soup with the walnut cream dip (exquisite) I'm making today.
I complained to "customer services" but other than the automatic "we'll get back to you" reply, I'm still waiting after 8 days. [UPDATE: They finally replied after FORTY days telling me to contact SOMEONE ELSE to get a replacement part. Shame I had returned it 32 days before.]
I sent it back, considered the Bosch, but ended up with a Kenwood which seems fine. It seems that the 5 year warranty is unnecessary - you're lucky if these things last 5 weeks!
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14 of 14 people found the following review helpful:
1.0 out of 5 stars
Robin, 31 Mar 2010
This review is from: Cuisinart CSB800U professional hand blender and accessories (Kitchen & Home)
I think there is a design flaw with the blending attachment: twice now the blade and spindle have become detached from their housing and I have had to return both machines to Amazon. The equipment looks solid and well-designed but a blending attachment which doesn't last more than a few weeks in normal domestic use is hopeless!
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13 of 13 people found the following review helpful:
1.0 out of 5 stars
Flawed item disappointing, 24 Feb 2010
This review is from: Cuisinart CSB800U professional hand blender and accessories (Kitchen & Home)
I bought this to replace another blender. it was a good bit more than the average price but it comes with much more. You can chop, slice and dice with the attachments that come with it. The blender itself is really tough looking and should last a long time. it is very powerful but a bit heavy to use and longer than is convenient. The power cable is to my mind rather too flimsy compared to the blender itself but perfectly adequate. To sum up I wouldn't hesitate to buy this again as it is top quality at a reasonable price.
Update 2011. I never got around to stating that soon after using the item the shaft of blender fell apart and it has never been a great success - others have reported the same thing. I'm presently contacting customer service to see about a replacement
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