Heather Poole started a blog that got noticed; this book is the result. She's been a flight attendant or cabin crew member for around 15 years, and the book is a delightful collection of stories and anecdotes about this time. Note: I was very careful not to call her a 'trolley-dolly'.
If the golden age of intercontinental, first class travel on 707s with their glamorous crew is past, Heather caught the end of the post-golden age, and the start of budget, very economy Ruinair-type travel. Her's is an American viewpoint; some of the stories are quite disturbing. I found the account of training, which sounds more like an endurance course troubling, and this disquiet extended into the staff rotas, and how cabin crew are paid in the US--badly, and not until the doors are closed. So, management gets crews to work for nothing, getting the passengers on and seated, with luggage stored. So I was rather surprised that so many stick with the job. I chatted to some crew members in the bad boys and girls area in GVA a few years ago--rather alarmingly, one of them knew me, but I'd no idea who he was. Anyhow, they agreed that crew turnover was around 18 months.
And then there are the stories of the passengers from hell, people who greatly outweigh normal people, people who say 'please' and 'thank you'. Perhaps that's American. There was the psychic, and what happened next.
I enjoyed it all; it's an easy read. Heather comes over as 'sassy' and a 'smart chick', things I only dare say because the chance of being a passenger on one of her flights is minimal--and I don't want a pot of coffee to 'accidentally' spill.
A couple of things; I know Americans have strange spelling, but I'd say that their planes have 'brakes' and not 'breaks'. And there's a story about the worst passenger, a 'Tony'; but he changes somehow into a 'Lance'--at least I think he does.