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Cruising Attitude: Tales of Crashpads, Crew Drama, and Crazy Passengers at 35,000 Feet [Kindle Edition]

Heather Poole
4.7 out of 5 stars  See all reviews (14 customer reviews)

Print List Price: £9.99
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Book Description

Real-life flight attendant Heather Poole has written a charming and funny insider’s account of life and work in the not-always-friendly skies. Cruising Attitude is a Coffee, Tea, or Me? for the 21st century, as the author parlays her fifteen years of flight experience into a delightful account of crazy airline passengers and crew drama, of overcrowded crashpads in “Crew Gardens” Queens and finding love at 35,000 feet. The popular author of “Galley Gossip,” a weekly column for AOL’s award-winning travel website, Poole not only shares great stories, but also explains the ins and outs of flying, as seen from the flight attendant’s jump seat.

Product Description


“Whether you’re a frequent or once-a-year flier, there’s something for everyone in this witty tell-all.” (Publishers Weekly)

“[An] insider’s perspective on the friendly skies . . . [an] entertaining, gonzo account.” (Booklist)

“A veteran flight attendant’s hilarious take on what really happens behind the scenes at 35,000 feet.” (People)

“Fun airplane reading.” (Washington Post)

“Poole knows what her readers want[:] juicy tidbits about celebrities (she delivers, with no names but sometimes enough description that you can figure it out), to know if flight attendants ever date passengers (yes) and the dirt on whether pilots are as skeezy as they sometimes seem (yes and no).” (Denver Post)

“Heather Poole is the fly-and-tell queen of the skies.” (Los Angeles Times)

“A charming and funny insider’s account of life and work in the not-always-friendly skies.” (Huffington Post)

From the Back Cover

Flying the not-so-friendly skies...

In her more than fifteen years as an airline flight attendant, Heather Poole has seen it all. She's witnessed all manner of bad behavior at 35,000 feet and knows what it takes for a traveler to become the most hated passenger onboard. She's slept in flight attendant crashpads in "Crew Gardens," Queens—sharing small bedrooms crammed with bunk beds with a parade of attractive women who come and go at all hours, prompting suspicious neighbors to jump to the very worst conclusions. She's watched passengers and coworkers alike escorted off the planes by police. She can tell you why it's a bad idea to fall for a pilot but can be a very good one (in her case) to date a business-class passenger. Heather knows everything about flying in a post-9/11 world—and she knows what goes on behind the scenes, things the passengers would never dream.

Heather's true stories in Cruising Attitude are surprising, hilarious, sometimes outrageously incredible—the very juiciest of "galley gossip" delightfully intermingled with the eye-opening, unforgettable chronicle of her fascinating life in the sky.

Product details

  • Format: Kindle Edition
  • File Size: 999 KB
  • Print Length: 275 pages
  • Publisher: William Morrow Paperbacks (6 Mar. 2012)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B004XVN14O
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Enabled
  • Average Customer Review: 4.7 out of 5 stars  See all reviews (14 customer reviews)
  • Amazon Bestsellers Rank: #64,057 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

4.7 out of 5 stars
4.7 out of 5 stars
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars BRILLIANT! 18 Mar. 2013
By Alex M
Format:Paperback|Verified Purchase
Heather Poole's Cruising Attitude is just everything I could have hoped for! Fascinating insight to the life in the airline industry. Not only are her anecdotes funny/amazing/gripping/shocking she is very wise and down to earth and you really get to know her in the book. Amazingly written - and she has a great perspective of life. She's writing Book 2 now! Yipee!
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5.0 out of 5 stars Delightful tales from behind the scenes 30 Dec. 2014
Format:Kindle Edition|Verified Purchase
Heather Poole started a blog that got noticed; this book is the result. She's been a flight attendant or cabin crew member for around 15 years, and the book is a delightful collection of stories and anecdotes about this time. Note: I was very careful not to call her a 'trolley-dolly'.

If the golden age of intercontinental, first class travel on 707s with their glamorous crew is past, Heather caught the end of the post-golden age, and the start of budget, very economy Ruinair-type travel. Her's is an American viewpoint; some of the stories are quite disturbing. I found the account of training, which sounds more like an endurance course troubling, and this disquiet extended into the staff rotas, and how cabin crew are paid in the US--badly, and not until the doors are closed. So, management gets crews to work for nothing, getting the passengers on and seated, with luggage stored. So I was rather surprised that so many stick with the job. I chatted to some crew members in the bad boys and girls area in GVA a few years ago--rather alarmingly, one of them knew me, but I'd no idea who he was. Anyhow, they agreed that crew turnover was around 18 months.

And then there are the stories of the passengers from hell, people who greatly outweigh normal people, people who say 'please' and 'thank you'. Perhaps that's American. There was the psychic, and what happened next.

I enjoyed it all; it's an easy read. Heather comes over as 'sassy' and a 'smart chick', things I only dare say because the chance of being a passenger on one of her flights is minimal--and I don't want a pot of coffee to 'accidentally' spill.

A couple of things; I know Americans have strange spelling, but I'd say that their planes have 'brakes' and not 'breaks'. And there's a story about the worst passenger, a 'Tony'; but he changes somehow into a 'Lance'--at least I think he does.
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By Stefan
Format:Paperback|Verified Purchase
So. You think the flying attendants are boring standing up front showing you the safety cards? There's so so so much more behind what makes a flight attendant, how they live for their work, how hard the life is even if we as members of the public think they just serve drinks, make announcements and amuse/bore us with their safety demos.

I have nothing but admiration for the cabin crew of every flight (it helps that I have some friends who have been in this business for years). It is well worth the read. Heather has summed up some things beautifully.

Two great movies that have been described as great companions are Up In The Air [DVD] and View From the Top [DVD], albeit on a slightly more passenger-central or romantic comedy aspect.
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By Jordan
Format:Paperback|Verified Purchase
I recently bought this book and have thourougly enjoyed reading it. It gives a third person view in to what the cabin crew (or flight attendants in the USA) role actually consists of. We also see the difference between working for a budget airline in comparision to working to a high class airline. How passengers behave in the various class of travel (and some celeb gossip).

I was only 4 lines down the first page and was already laughing my head off.

A book to read. If your planning a career in cabincrew, best buy this book to brace for boarding ;)
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2.0 out of 5 stars Could not get airborne 11 Jun. 2014
Format:Kindle Edition|Verified Purchase
The title sounded interesting and I thought the book would be both funny and informative. Sadly I could not get into this book at all and I am usually one to persevere.
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5.0 out of 5 stars Brilliant! "Diary of a flight Attendant" 21 Mar. 2012
Format:Kindle Edition
I found this book, witty and laugh-out-loud funny! It certainly gave an honest insight into the real life of a Flight Attendant. This book covers everything from the pre-conception that being a Flight Attendant is glamorous, to filling in laboriously long application forms, through to Interviews and Training.
As a member of the public I truly did not realise exactly how much training has to be done, and what small infringements can cause instant dismissal.
I was wide eyed at how many Flight Attendants can share just one room, and how little they seem to be paid for the work they do.
Having flown a handful of times the times I came in to contact with Flight Attendants everything went well. On one occasion a previous passenger had spilled coke all over the seat I was supposed to have and no other seats were available, so the Flight Attendant calmly and very apologetically laid blankets on the seat so that I had a dry seat and asked me on numerous occasions if I was okay and comfortable. It was the comfiest seat ever!
I did notice that the flight attendants are "on the go" from boarding to disembarking.
As its a public service industry there seems to be a lot of passengers that complain (I overheard on the flights I was on) I have myself worked in a retail store and no complains louder than a customer who feels wronged in some way. I can only grimace at how bad that feels when you are stuck with that complaining or just demanding passenger on a flight with no escape.
I throroughly enjoyed this insight into the life of a flight attendant!
The characters that are met on the plane. I loved the lady "with the gift" I won't say more you will have to read this great book to find out more.
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