- Paperback: 256 pages
- Publisher: McGraw-Hill Contemporary (1 July 2002)
- Language English
- ISBN-10: 0071401946
- ISBN-13: 978-0071401944
- Product Dimensions: 21 x 15 x 2.2 cm
- Average Customer Review: 4.2 out of 5 stars See all reviews (13 customer reviews)
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Amazon Bestsellers Rank:
142,378 in Books (See Top 100 in Books)
- #91 in Books > Business, Finance & Law > Management > Management Skills > Negotiation
- See Complete Table of Contents
Crucial Conversations
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Product Description
Review
"What a profound and timely book! Here is the cure for arguments and misunderstandings; for mediocrity and frustration. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R. Covey
Edge, September 2006
The book helps you talk honestly to anyone about anything, resolve the
problem and build relationships at the same time.
problem and build relationships at the same time.
Inside This Book
(Learn More)
First Sentence
When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world. Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
When people first hear the term "crucial conversation," many conjure up images of presidents, emperors, and prime ministers seated around a massive table while they debate the future of the world. Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
19 of 21 people found the following review helpful
Format:Paperback
I enjoyed the book, but like Stephen Covey's material I found it little theoretical and academic for me.
The book does a nice job of detailing how quality conversations take place or should take place, also how to achieve this type of converstation.
The downside I felt is that I wanted help with dealing with hostile customers, clients or colleagues. I frequently attend meetings where I would like to handle these situtations better.
My opinion is that the book didn't cover those situations well enough for me to take into my business life.
This is still a worthwile book to read and would recommend it.
10 of 11 people found the following review helpful
Format:Paperback
Wanna argue? Nope. Then you need Kerry Patterson and his co-writers, who describe techniques for effective negotiation and conflict resolution in the context of important, potentially life-changing conversations. Examples include talking yourself into a promotion, bringing up important information at meetings and working out problems with your spouse. Some tips will sound familiar, such as knowing what you really want and being open to alternatives. However, the book also highlights some themes that are often forgotten in negotiations, such as making it safe for others to express their true feelings and desires. The authors explain how to avoid getting forced into false either-or choices and tell you how to remain alert for unstated alternatives or possibilities. This lively book includes many examples drawn from business and personal relationships. We from getAbstract recommend it in particular to those are new to negotiations and conflict resolution, though it teaches solid skills that any manager - or any marriage partner, for that matter - could benefit from mastering.
2 of 2 people found the following review helpful
Format:Paperback
The best part of it is that it really helps, it doesn't read like your classic self-help book either. The analysis comes off as scientific and intelligent, not your average "I think it's like this" book. The downside is that it also gets a bit boring and lengthy at points - once you've gotten the point it often continues five more pages. Some points in the book I found hard to apply, but around 80% of the advice is directly applicable. It is full of examples - but they are served exactly the same way everytime : short and heavy handed. I'd rather see some more real-life examples with all the subleties we use in our language.
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Most Recent Customer Reviews
Underwhelmed
This book was recommended by someone who told me it was lifechanging, an opinion which could be bolstered if one believes the jacket blurb. I was disappointed. Read more
Published 21 days ago by D. G. Evans
Very helpful book
I don't generally like how-to books. They tend to be full of silly made-up jargon. This has a few but in the main it's readable and makes a lot of sense. Read more
Published 13 months ago by NHow
crucial conversations
Excellent book
Case studies are worth reading
Very Americanised but the ideas are useful in most settings. Read more
Case studies are worth reading
Very Americanised but the ideas are useful in most settings. Read more
Published 23 months ago by Gill
review critical conversations
I had already read some of this book as it was reccommended to me by a colleague. Amazingly after reading the first couple of chapters I quite unexpectedly needed to use some of... Read more
Published on 28 May 2010 by G. Teft
Life changing!
This book is essential reading. It's practical - with clear advice on how to prepare for a difficult (crucial) conversation. It makes you think about how you talk to others. Read more
Published on 25 May 2010 by Emma
A brilliant book that should be common sense
Every chapter of the book teaches you new things. You can pick up the book and read a few pages and feel slightly enlightened. Read more
Published on 18 Feb 2008 by Peter Martin Hartwig
When the stakes are high
This book was a most enjoyable read but left me with a touch of ambivalence. As a handbook for communicating more effectively, it's helpful but perhaps a bit simplistic. Read more
Published on 12 Jan 2008 by Linda Bulger
Very good
Very good book for succesful managers, but also for amateurs interested in improving their communication skills. Read more
Published on 23 Dec 2007 by Peter Soltes
Getting Past Withdrawal and Attacks to Achieve Dialogue
What is a crucial conversation?
According to the authors, opinions vary, the stakes are high, and emotions run strong. Read more
Published on 23 Jan 2006 by Donald Mitchell
Packed With Knowledge!
Wanna argue? Nope. Then you need Kerry Patterson and his co-writers, who describe techniques for effective negotiation and conflict resolution in the context of important,... Read more
Published on 11 Jun 2004 by Rolf Dobelli
Listmania!
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