Offers an approach to handle difficult conversations with confidence and
-- Financial Times, September 2006
The book helps you talk honestly to anyone about anything, resolve the
problem and build relationships at the same time.
-- Edge, September 2006
"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics
Learn how to keep your cool and get what you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:
Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.See all Product Description
Excellent book have read it several times and enjoyed it every timePublished 12 hours ago by Nqobile Kona
The book is helpful to a degree but the examples are sexist. E.g. couple arguing because he wants more sex than she does, woman erroneously feeling man at work is stealing her... Read morePublished 9 days ago by N. Searle
I purchased these for my wife and a group at church (originally seen on a dvd at a willow creek conference) excellent material for moving any of us forward.Published 3 months ago by Old Stan
Really useful and quite practical so can be used as a guide with some tools in it.Published 4 months ago by John Walsh Kay Walsh
Excellent book, well written with plenty of practical case studies to illustrate and demonstrate the points.Published 4 months ago by Duncan Brodie
Helps to flag up why when things are critical we are probably at our least competent at communication.Published 4 months ago by Dr John Wilson
Came exceedingly quickly in great condition.
Really worth a read! Practical, helpful and easy to read.
Very helpful in creating a method which you can use in everyday situations. Silence or violence when out of dialogue resonated with me both personally and for others.Published 5 months ago by James Mackay