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Product Description
Product Description
The New York Times bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”
—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
www.vitalsmarts.com
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Customer Reviews
Most Helpful Customer Reviews
Format:Paperback|Amazon Verified Purchase
The reviews all sounded good so decided to buy and read. It was very impressive giving me a new insight into conversations and how important even the least conversation is and how it can become so crucial. I've tried to put into practice the skills and found them very useful. They do work. I've recommended the book to several friends. I highly recommended the book.
0 of 1 people found the following review helpful
Format:Paperback
When negotiating the trials of life, its always good to go in with a mental strategy. With a plan to remove teh arguments, disiminate good intentions and talk correctly you need to know in advance on what to do.
These books by Vital Smart (I got a few after a training course) help provide that strategy.
These books by Vital Smart (I got a few after a training course) help provide that strategy.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
3 reviews
9 of 10 people found the following review helpful
For when things get crucial
17 Sep 2011
Format:Paperback
We all face situations in life where things are tense and saying the right things is crucial. This is what the authors call a "crucial conversation." As opposed to a casual discussion, crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive can be very difficult.
The main technique the authors teach is the talent of dialogue. This is the free flow of meaning between two or more people. People who use this technique are able to find a way to get all relevant information from themselves and others out in the open and make it safe for everyone to add their meaning to the shared pool. These people try hard to ensure that all ideas find their way into the forum; and as this "pool of shared meaning" grows, it helps people by exposing them to more accurate and relevant information so they can make better decisions.
In this, the 2nd edition, the book ads access to new material including a video vault that illustrates each of the authors' techniques being acted out, new case studies, and new tools to help you maneuver effectively through crucial conversations. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to:
* Prepare for high-impact situations with a six-minute mastery technique
* Make it safe to talk about almost anything
* Be persuasive, not abrasive
* Keep listening when others blow up or clam up
* Turn crucial conversations into the action and results you want
All in all, it's a great book for developing advanced "people skills." I rank it right up there with Emotional Intelligence 2.0, which is another book you should check out if you're looking to master this stuff.
The main technique the authors teach is the talent of dialogue. This is the free flow of meaning between two or more people. People who use this technique are able to find a way to get all relevant information from themselves and others out in the open and make it safe for everyone to add their meaning to the shared pool. These people try hard to ensure that all ideas find their way into the forum; and as this "pool of shared meaning" grows, it helps people by exposing them to more accurate and relevant information so they can make better decisions.
In this, the 2nd edition, the book ads access to new material including a video vault that illustrates each of the authors' techniques being acted out, new case studies, and new tools to help you maneuver effectively through crucial conversations. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes. You'll learn how to:
* Prepare for high-impact situations with a six-minute mastery technique
* Make it safe to talk about almost anything
* Be persuasive, not abrasive
* Keep listening when others blow up or clam up
* Turn crucial conversations into the action and results you want
All in all, it's a great book for developing advanced "people skills." I rank it right up there with Emotional Intelligence 2.0, which is another book you should check out if you're looking to master this stuff.
7 of 9 people found the following review helpful
Valuable Tools For Talking & Understanding
12 Sep 2011
Format:Paperback
Although this book has already sold over 2 million copies, I did not pick one up until this second edition came out. Crucial Conversations is the type of book that you can recommend to just about anyone and have them thank you for it. It has valuable, practical tools that will help you have conversations that are useful in very real ways. Whether you are looking for conversation advice in business, marriage, love, friendship, or just about anything else, this book will help you push through your emotions and accomplish your real purpose in conversation.
The authors start off with a detailed discussion on what makes someone successful. They argue, unsurprisingly, that it is the ability to effectively communicate and not be locked into a Fool's Choice when making hard decisions. Fool's Choice is a false either/or dichotomy and the authors do a great job of exposing it, maybe the best I have seen in print.
After arguing why conversations are so important, the authors go on to give you the tools to help you communicate effectively. Some of the best takeaways include:
* The advice on page 46,47 on overcoming Fool's Choice's. Great advice, extremely helpful for all.
* The Chapter 5 tools for creating a Mutual Purpose. "Lord, help me to forgive those who sin differently than I."
* The advice in Chapter 6 on how to reframe your stories and control emotions. Very good, especially the section on taking another look at victims, villains, and the helpless.
* The last three chapters are very practical explanations and tools from the rest of the book. If you aren't sure if this book is right for you, just flip to Chapter 10 and read through some scenario's where conversation is crucial and you will be convinced.
Though I have not read the first edition, there are some great bonuses in the second. You get access to the authors' video archive with many of the conversation tools acted out. There is also an online test to measure your "Style Under Stress", a Crucial Conversations visual model, and real life stories about how Crucial Conversations has helped others throughout.
Some of these things are obvious, some of them aren't. Though you are probably skilled in some areas already, this book will help you see the motivation behind your actions and help you see what needs to be done to improve other areas. This is a valuable book and recommended to all - I wish I had found it sooner.
The authors start off with a detailed discussion on what makes someone successful. They argue, unsurprisingly, that it is the ability to effectively communicate and not be locked into a Fool's Choice when making hard decisions. Fool's Choice is a false either/or dichotomy and the authors do a great job of exposing it, maybe the best I have seen in print.
After arguing why conversations are so important, the authors go on to give you the tools to help you communicate effectively. Some of the best takeaways include:
* The advice on page 46,47 on overcoming Fool's Choice's. Great advice, extremely helpful for all.
* The Chapter 5 tools for creating a Mutual Purpose. "Lord, help me to forgive those who sin differently than I."
* The advice in Chapter 6 on how to reframe your stories and control emotions. Very good, especially the section on taking another look at victims, villains, and the helpless.
* The last three chapters are very practical explanations and tools from the rest of the book. If you aren't sure if this book is right for you, just flip to Chapter 10 and read through some scenario's where conversation is crucial and you will be convinced.
Though I have not read the first edition, there are some great bonuses in the second. You get access to the authors' video archive with many of the conversation tools acted out. There is also an online test to measure your "Style Under Stress", a Crucial Conversations visual model, and real life stories about how Crucial Conversations has helped others throughout.
Some of these things are obvious, some of them aren't. Though you are probably skilled in some areas already, this book will help you see the motivation behind your actions and help you see what needs to be done to improve other areas. This is a valuable book and recommended to all - I wish I had found it sooner.
2 of 2 people found the following review helpful
Changing Our Dialogue from Abrasive to Persuasive
24 Sep 2011
Format:Paperback
What are crucial conversations? For one thing, they are those discussions we dread and often sidestep because we anticipate they will be confrontational. And then on the occasions when we can't avoid them, crucial conversations are the encounters that tighten our stomachs, put our egos on the line, and threaten personal and professional relationships.
That's what crucial conversations are from the negative side. More positively, crucial conversations could open opportunities for us to share our feelings and opinions without fear of reprisal in a truly safe environment.
In my video review I comment on the book's concept of a pool of shared meaning, the potential pitfalls in a "salute and stay mute" timidity, why "Fool's Choices" become destructive, putting aside our habitual desire to win, and moving from abrasive speech to persuasive speech.
Applying strategies the authors propose, no longer will we choose to avoid confrontational situations, nor will we allow our adrenalin to "do our thinking for us." Instead, we will help foster a free flow of ideas, now that we can incorporate what the subtitle labels "tools for talking when the stakes are high."
Please note that McGraw-Hill invited me to review this book. This invitation from the publisher did not influence my review in any way. In fact, if anyone asked me to review a book only if I guaranteed a favorable review, I would decline the opportunity instantly, regardless of the prestige of the author or publisher.
That's what crucial conversations are from the negative side. More positively, crucial conversations could open opportunities for us to share our feelings and opinions without fear of reprisal in a truly safe environment.
In my video review I comment on the book's concept of a pool of shared meaning, the potential pitfalls in a "salute and stay mute" timidity, why "Fool's Choices" become destructive, putting aside our habitual desire to win, and moving from abrasive speech to persuasive speech.
Applying strategies the authors propose, no longer will we choose to avoid confrontational situations, nor will we allow our adrenalin to "do our thinking for us." Instead, we will help foster a free flow of ideas, now that we can incorporate what the subtitle labels "tools for talking when the stakes are high."
Please note that McGraw-Hill invited me to review this book. This invitation from the publisher did not influence my review in any way. In fact, if anyone asked me to review a book only if I guaranteed a favorable review, I would decline the opportunity instantly, regardless of the prestige of the author or publisher.
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