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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
Kerry Patterson (Author), Joseph Grenny (Author), Ron Mcmillan (Author), Al Switzler (Author) Average Customer Review:   (7)
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Product Description
The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour Discover skills to resolve touchy, controversial, and complex... Read More |
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