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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
 
 
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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior [Paperback]

Kerry Patterson , Joseph Grenny , Ron Mcmillan , Al Switzler
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Inside This Book (Learn More)
First Sentence
When two Stanford researchers pulled up to a plywood mill in the foothills of northwestern Washington, they were surprised to see an ambulance parked out front. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Concordance (Learn More)
These are the most frequently used words in this book.
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