Whether it's reprimanding a teenager for breaking a curfew or asking the boss about a promised raise, readers will learn the hands-on skill to resolve the touchiest issues.
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From the Back Cover
"Hey, if you read only one 'management' book this decade...I'd insist that it be Crucial Confrontations."--from the foreword by TOM PETERS
"Revolutionary ideas...opportunities for breakthrough..." -- STEPHEN R. COVEY, author of The 7 Habits of Highly Effective People
"...unleash the true potential of a relationship or organization and move it to the next level...."-- KEN BLANCHARD, coauthor of The One Minute Manager® and The Secret: What Great Leaders Know--and Do
"The most recommended and most effective resource in my library."-- STACEY ALLERTON FIRTH, Vice President, Human Resources, Ford of Canada
"Brilliant strategies for those difficult discussions at home and in the workplace..."--SOLEDAD O'BRIEN, cohost of CNN's Morning Edition
"This book is the real deal....Read it, underline it, learn from it. It's a gem."-- MIKE MURRAY, VP Human Resources and Administration, Microsoft (retired)
NEVER WALK AWAY FROM ANOTHER TOUCHY, CONTROVERSIAL, OR COMPLEX ISSUE--AT WORK OR AT HOME!
Behind the problems that routinely plague families, teams, and organizations are individuals who either can't or won't deal with failed promises. Others have broken rules, missed deadlines, or just plain behaved badly. If anybody steps up to the issue, they often do a lousy job and create a whole new set of problems.
New research demonstrates that these disappointments aren't just irritating--they're costly--sapping organizational performance by 20 to 50 percent and accounting for up to 90 percent of divorces. Drawn from over 10,000 hours of real-life observations, Crucial Confrontations teaches skills to increase confidence in facing tough issues. Learn to:
- Permanently resolve failed promises and missed deadlines
- Transform broken rules and bad behaviors into productive accountability
- Strengthen relationships while solving problems
About the Author
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
are top international corporate consultants and cofounders of Vitality
Alliance, Inc., and VitalSmarts. Together they have developed dozens of
corporate training programs for dozens of Fortune 500 companies. Crucial
Conversations training courses are available in the UK through Grahame Robb
Associates Ltd:gra.uk.com
are top international corporate consultants and cofounders of Vitality
Alliance, Inc., and VitalSmarts. Together they have developed dozens of
corporate training programs for dozens of Fortune 500 companies. Crucial
Conversations training courses are available in the UK through Grahame Robb
Associates Ltd:gra.uk.com
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Amazon.com:
3.0 out of 5 stars
6 reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars
Recommended for Everyone
29 Nov 2008
By K. Dunphy
- Published on Amazon.com
Format:Audio CD
After a very mild, but poorly handled (by me) confrontation at work, my boss recommended that I read this book. He felt it would help me learn tools to deal with the little squabbles that happen everyday in a hospital environment. It did- and also helped almost immediately with a personal problem as well.
I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed properly. I found myself using a few of the techniques from the book! It worked! Every time he escalated I identified it from the book and brought the conversation back to a "safe" area focused on the most important issue. By the end of the conversation, we were both calm and had at least identified the problem (step one of solving it!)
I immediately bought a copy for my younger brother- who had just been promoted to management in a sales job. He's reading it now on his commute in the form of a book on CD. I'm reading Crucial Conversations right now by the same author. This book is immediately applicable and does indeed deliver the promised techniques, with very excellent and very readable examples, for many of the squabbles we run into during the course of living.
I had an altercation with a landlord soon after completing this book. He kept trying to make the conversation unsafe- escalating and blaming me for things that he had not completed properly. I found myself using a few of the techniques from the book! It worked! Every time he escalated I identified it from the book and brought the conversation back to a "safe" area focused on the most important issue. By the end of the conversation, we were both calm and had at least identified the problem (step one of solving it!)
I immediately bought a copy for my younger brother- who had just been promoted to management in a sales job. He's reading it now on his commute in the form of a book on CD. I'm reading Crucial Conversations right now by the same author. This book is immediately applicable and does indeed deliver the promised techniques, with very excellent and very readable examples, for many of the squabbles we run into during the course of living.
5.0 out of 5 stars
Fantastic
25 Mar 2013
By theus10
- Published on Amazon.com
Format:Audio CD
I don't know what book the other reviewers read, but this is a tremendous book for gaining skills to address sticky situations where people let you down. Having these skills gives you confidence that you can tackle any missed commitments or lack of follow-through by direct reports. I found it pertinent, applicable, and practical in defusing tense situations at work.
3 of 5 people found the following review helpful
5.0 out of 5 stars
Excellent Book/CD on handling crucial Confrontations
4 Jan 2007
By G. Souser
- Published on Amazon.com
Format:Audio CD
This book is excellent. We purchased 100 of these books to pass out to our account managers, operations managers, and project managers. The tools learned in this book are excellent. I bought the CD's so that I can listen to the book over and over again.
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3.0 out of 5 stars
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