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Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition ( Paperback) Paperback – 1 Jul 2013

4.2 out of 5 stars 5 customer reviews

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Product details

  • Paperback: 304 pages
  • Publisher: McGraw-Hill Professional; 2 edition (1 July 2013)
  • Language: English
  • ISBN-10: 0071829318
  • ISBN-13: 978-0071829311
  • Product Dimensions: 2.5 x 15.9 x 23.5 cm
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Bestsellers Rank: 96,296 in Books (See Top 100 in Books)

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Product Description

About the Author

Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices trainingproducts and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies.

For more information, visit www.vitalsmarts.com.


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Top Customer Reviews

Format: Kindle Edition
This book does what it says on the tin! I thought the previous version, Crucial Confrontations, was powerful, but this latest edition surpasses it by a country mile! Whether you are a senior leader, a supervisor, an employee, husband or wife, or mum or dad, this book provides a simple step by step approach to speaking up to others when they let you down. It starts by helping us refute the belief we often have that we simply cannot speak up to some people, or that it's just not worth it...and then offer practical tools that hold our hand through the journey we must take to effectively speak up to others....and in doing so, make our lives less stressful, and far more rewarding and successful.
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Format: Paperback Verified Purchase
I have read and reread this book and despite having done the same with their other books, there is something I learn or resonates on every reading.
Should be required reading for all managers and parents...
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Format: Hardcover Verified Purchase
Do not hesitate to buy this book. useful and easy to read.
I recomend it to any manger, team leader, father or mother
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Format: Paperback
Caveat emptor! This is not a new title, it is actually the updated second edition of 'Crucial Confrontations'!
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Format: Paperback Verified Purchase
Best book I read last year
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