Top critical review
One person found this helpful
Creative - nice hardware, mediocre software
on 12 October 2015
This review has been revised.. 20/10/2015.
Spent a week and half working alongside creative tech support and we have finally got to the bottom of the issue. Windows was installing 2009 drivers and refused to allow creative drivers to be updated.
Sorted it eventually by booting in safe mode, enabling windows to prevent installing drivers automatically, cleaning the registry (this was a clean win 7 install) and generally a lot of faffing around in safe mode device manager.
Its now up and running but still a few things to iron out - for example, it doesnt seem to want to play anything from its line-in port.
So - you may be unlucky and need to spend time messing / reinstalling / liaising with tech support (which has improved massively since the last time I used them.. id give them 9/10 now) - but you may not. In either case it did work plug-and-play for mic / sound output but the console to adjust everything was dependent on getting the drivers up and running.
Writing this review after spending approx 3 hours fighting with this thing to install it properly..
The good bits -
-- Microphone is good
-- Sound seems okay
-- Plugging it in when you turn the PC on allows the pc to recognise and initialise it
The bad bits -
-- Auto install process unlocks the basic features - i.e. sound and microphone
-- The packaged software on the CD is out of date, you need the 139meg file from creative (and this comes under 'other devices' in the sound blaster sub menu)
-- The drivers will install, but do not regnise the unit (windows 7 ultimate)
Trying to uninstall the drivers and reinstalling them does nothing. The only parts of the install that work are the registration form and the update scheduler from creative.
The drivers themselves do not appear to install correctly - a problem I am all too familiar with when it comes to creative software (their hardware is generally nice, but the software lets it down).
There is a console - sound blaster omni control panel. This doesnt work.. and as a result majority of the features of this unit cannot be accessed..
The line-in to use music from your mp3 player doesnt seem to work without the drivers
The drivers simply will not install. I consider myself a moderate / advances computer user.. considering this is aimed at the plug and play market one should not have this type of difficulty installing the drivers. Tried installing using admin privileges and with anti virus off with no luck.
Also, with most creative software, once an initial install has been tried and if it fails you end up with bits of the drivers on your system which get in the way of reinstalling. Once that happens the unit stops working completely as the drivers wont reinstall.. I had to use a system restore point to get it working again. Far from ideal.
So if you want something that will plug in and generate sound and has a microphone - take a punt.. but if you want to use all of the fancy stuff this promotes along with the line-in then you will need the software.. which is turning out to be a royal pain to get working.
Completely let down by software.