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Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit [Paperback]

Cindy Barnes , Helen Blake , David Pinder
4.8 out of 5 stars  See all reviews (12 customer reviews)
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Book Description

3 Oct 2009 0749455128 978-0749455125 1st

Reviews

This book is essential reading for strategic marketers and those involved with setting go-to-market and product strategy.  If you really want to generate returns on your activities, don’t invest in any programmes without reading this book first. In my view it perfectly balances a practical hands-on approach, depth of content, and critically – is peppered with relevant case studies.  For me, the most compelling part of the approach is the way it neatly dovetails strongly into The Challenger Sale approach.  In my experience it’s essential to understand and craft your total value proposition first as this provides the ideal baseline from which sales can tailor their Challenger stories for maximum resonance’. -- Greg Wilson – European & UK Strategic Development Manager, Canon Europe

Don’t invest in any marketing, go-to-market or customer experience programmes without first taking on board the approaches in this book.-- Les Mara – BPO Head of Europe, HP

'Value propositions are the most useful selling tools marketing has ever created, although - up until now - there's been very little advice to help salespeople use them. Here, for the first time, the authors have given us a comprehensive and practical guide that fills a real need.' --Neil Rackham, Author of Spin Selling and Visiting professor at Portsmouth and Cranfield Business Schools.


'Ninety percent of directors don't know what the components of a strategy are (HBR 2008). Even fewer know what a value proposition is, yet it's this which makes the difference between success and failure. At last there is now a practical and very readable book spelling out how to build a value proposition. I commend this book to you.' --Professor Malcolm McDonald, Emeritus Professor, Cranfield University School of Management. 


Frequently Bought Together

Creating and Delivering Your Value Proposition: Managing Customer Experience for Profit + Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers
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Product details

  • Paperback: 232 pages
  • Publisher: Kogan Page; 1st edition (3 Oct 2009)
  • Language: English
  • ISBN-10: 0749455128
  • ISBN-13: 978-0749455125
  • Product Dimensions: 1.9 x 15.9 x 22.9 cm
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (12 customer reviews)
  • Amazon Bestsellers Rank: 300,099 in Books (See Top 100 in Books)

More About the Authors

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Product Description

Book Description

Creating and Delivering Your Value Proposition provides guidance for business leaders - demonstrating why having a strong value proposition is so important for a company. This practical title shows readers how to build, deliver and harness value propositions to create profitable growth for a business, by utilizing the experience of clients and customers.

Featuring global case studies and examples, Creating and Delivering your Value Proposition is an essential guide to understanding and developing a value-focused strategy for all senior practitioners.

About the Author

Cindy Barnes is a product and service innovator and strategic business developer, she gained her practical experience at leading organizations such as Panavision and Capgemini, where she created the value proposition function and led business development. Cindy is the founder and Chief Innovation Officer of Futurecurve.

Helen Blake is a leading marketer and business developer and has held senior positions in a number of the world's largest consulting firms, including Accenture and KPMG. Helen is the CEO of Futurecurve.

David Pinder is a leading communications specialist. He has worked in sales and marketing roles with Procter & Gamble, Hertz Corporation and Forte Hotels, and now provides value-creating business writing support for some of the world's leading companies, including Accenture.

Futurecurve is a leading advisory company that helps organizations discover, create and build market-facing value. Visit Cindy and Helen at www.futurecurve.com.



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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews

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Most Helpful Customer Reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars The only book on value proposition 16 Feb 2010
By K.P.S.
Format:Paperback
This is essential reading for anyone in product development, marketing or sales. It's full of extremely useful nuggets of wisdom and loads of great diagrams. It's been a huge help with my MBA.
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1 of 1 people found the following review helpful
5.0 out of 5 stars Packed full of useful ideas 15 Feb 2010
Format:Paperback
Packed full of useful ideas... This book covers the key topics of what a value proposition is and isn't, why you need one, how to create one and how to deliver it to customers and throughout your organisation. I work for a not-for-profit and found it to be packed full of useful ideas that we've been able to use straight away.
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5 of 6 people found the following review helpful
Format:Paperback
This book was suggested to me by a friend who had heard Cindy and Helen speak at a conference. With plenty of useful models and diagrams, this is a very practical, hands-on guide that shows you exactly how to build a value proposition. I was really surprised that these authors prove that a value proposition isn't just another angle on marketing statements. Their book takes value propositions away from the simplistic `silver bullet for salespeople' approach and firmly roots value proposition development as a key part of a company's business model design and therefore business success
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Most Recent Customer Reviews
3.0 out of 5 stars Good, but not great.
Having made a few passes through this book (inspectional) and reading the first half in detail I have to say I was a little disappointed. Read more
Published on 3 May 2011 by Kho Minh
5.0 out of 5 stars Making sense of a non-sense term
Value proposition is used in consulting language for just about anything. As a consultant (almost ashamed to admit after the initial sentence) I found this book extremely useful as... Read more
Published on 8 Nov 2010 by Risto Korhonen
5.0 out of 5 stars What a relief...at last!!
"What a relief, at last a book that talks some sense about value propositions. Value propositions are a subject area that has a lot of confusion and misinformation surrounding... Read more
Published on 26 Sep 2010 by carl sharples - founder of RIFF
5.0 out of 5 stars An Authoritative and Comprehensive Guide to Value Propositions
A fantastic read for anyone involved in a business of any kind. This book introduces you to the concept of value propositions and takes a step by step approach to help you build... Read more
Published on 5 Aug 2010 by M. Shepherd
5.0 out of 5 stars Valuable in every way
This is a valuable contribution to management theory and practice and helps technology company executives to think more clearly about how their companies can create value, rather... Read more
Published on 10 April 2010 by Ian Henley
5.0 out of 5 stars Lots of Value
The detail in this book, with plenty of great diagrams, makes it quite clear how you can uncover your true value, then how to package and deliver it to all your stakeholders:... Read more
Published on 23 Mar 2010 by Mr. R. J. Mould
5.0 out of 5 stars An Invaluable Tool in Times of Rapid Change
Today's businesses face rapid change, not just because of short-term economic cycles, but also as a result of long-term trends such as globalisation and the disruptive effect of... Read more
Published on 22 Mar 2010 by Ciaran Buckley
5.0 out of 5 stars very helpful book
There are few things more important than creating a compelling value proposition for a company's products and services. Read more
Published on 22 Mar 2010 by Claus J. Nehmzow
5.0 out of 5 stars Real Value (no pun intended)
This book does an impressive job of showing both the reason & context for value propositions, together with a process for building your own. Read more
Published on 19 Oct 2009 by Katie Miles
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