As a survivor of many change initiatives in organisations I have worked for, I am weary of failed, over-hyped changes and the cynicism that they leave in their wake. As a manager of change, I have been frustrated by my inability to make things happen in the way I planned. And as a student and sometimes teacher of 'change management' I am familiar with the plethora of models and theories, and often frustrated by the gulf between sound theory and everyday practice.
Dr. Shapiro's achievement is that she has blended key ideas from some of the best theories of change into a powerful and practical 'mental model' that challenges us to confront our assumptions about what will and won't work, and why. If conventional wisdom about organisational change is so good, why is the failure rate of 'initiatives' so high? The book has been written to support training workshops of the same name, but also stands alone as a fresh and thought-provoking examination of an important and difficult subject. A worthwhile and insightful read for anyone confronting the thorny challenge of making important changes happen successfully in busy, over-stretched organisations populated by busy, over-stretched people.