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Using Counselling Skills on the Telephone and in Computer-mediated Communication Paperback – 7 Dec 2007


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Product details

  • Paperback: 170 pages
  • Publisher: PCCS Books; 3Rev Ed edition (7 Dec. 2007)
  • Language: English
  • ISBN-10: 1898059756
  • ISBN-13: 978-1898059752
  • Product Dimensions: 15.7 x 1.2 x 23.4 cm
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 317,495 in Books (See Top 100 in Books)
  • See Complete Table of Contents

More About the Author

Pete Sanders worked for over 30 years as a counsellor, founded BACP Accredited counsellor training courses in Wigan and Manchester, and supervised counsellors for many years. He co-founded PCCS Books and has written, co-written and edited a number of books, chapters and papers on many aspects of counselling, psychotherapy and mental health. Pete has a keen interest in the politics of therapy and co-edited 'Politicizing the Person-Centred approach: an agenda for social change' in 2006.
He is a member of the Pre-Therapy International Network and and edited 'The Contact Work Primer: An introduction to Pre-Therapy and the work of Garry Prouty' in 2007.
Pete worked as a nursing assistant in mental hospitals in late 1960s and early 70s before and during his psychology degree. His life and career as a counsellor, psychotherapist and clinical supervisor have been influenced more by those early work experiences than by any subsequent qualification. He is currently interested in the de-medicalisation of distress, the political implications of psychotherapy and radical applications of person-centred therapy. He is a trustee of the Soteria Network UK.

Product Description

Review

The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant

About the Author

Pete Sanders completed his full-time diploma in counselling at the University of Aston in 1974. He worked as a counsellor, trainer and supervisor in further education and private practice for over 25 years. Pete was the lead tutor in three BACP recognised training courses and was instrumental in the Trainer Accreditation Scheme. He has written, edited and/or contributed to over a dozen books on counselling and psychotherapy, specialising in person-centred therapy.

Inside This Book (Learn More)
First Sentence
As counsellors and helpers we are used to doing our business face to face. Read the first page
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Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews

8 of 8 people found the following review helpful By Mr. J. M. Pither on 13 Nov. 2009
Format: Paperback
I found this book very useful to read as a refresher course having been involved with managing and training telephone helpline workers for some 13 years. Many of the points covered in this book I would agree are both important and useful for both those experienced in telephone work to be reminded of again or for those just getting involved in this type of therapy. I particularly found the first chapter "Useful Questions" helpful in setting the scene and was encouraged to know that these questions were very similar to those I pose in training. There is also a uesful chapter at the end that refers to research in this area and it was good to have these all in one place as a reference point for the future. In between are chapters in logical order covering the different aspects of working on the telephone to help people. This is a subject area where it is difficult to define the boundaries between helpline skills on the telephone and what would be considerd more formal counselling on the telephone. This is reflected in the writing at times with the distinction not being made always by the author. However I acknowledge the difficulty of doing this as I have found this happening when writing my accredited training in telephone listening skills. I would also point out that the use of audio tape for training is now not a readily available media and that digital voice recording (mp3)etc needs to be embraced for training purposes and as a resource in this type of work in the 21st Century. Overall though a useful book in an area where there are few titles that devote themselves to this subject in a practical way.
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1 of 1 people found the following review helpful By Debs on 8 Oct. 2011
Format: Paperback
A really well written, succinct and informative book. I like the author's style and professionalism. A useful resource for reference and training purposes. For me it confirmed and consolidated what I already knew and this in turn gave me renewed confidence in what I am doing. It highlighted all the necessary elements needed to be a professional and ethical counsellor whether face to face or by telephone.
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By J S on 31 July 2013
Format: Paperback Verified Purchase
This is a good book. I am a psychotherapist but have little experience of actual telephone counselling. Much of it is common sense in relation to my professional training but there was some good advice
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