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Review
The reservation I have about Pete Sanders' book is that it says in a more succinct fashion everything I have been trying to impart in my Listening Skills Workshops these past years! Jan Korris M.E. Association Consultant
Product Description
The third edition of 'An Incomplete Guide to Using Counselling Skills on the Telephone', updated for the online generation of helpers, this is the latest edition of the first UK book on telephone helping written by one of the UK's most widely read counselling authors. Still poplular after nearly 15 years, it is the essential 'how to do it' book, written in Pete Sanders' accessible, jargon-free, commonsense style. It is useful for anyone involved in telephone helping, counselling or therapy, and now includes a chapter and other material on online, or 'computer-mediated' therapy. Practitioners, trainers, and supervisors, whether in private practice or working for an agency, will find this book invaluable. Rich in examples, vignettes and suggestions for training, 'Using counselling skills on the telephone' is practically a course in itself.
Inside This Book
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First Sentence
As counsellors and helpers we are used to doing our business face to face. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
As counsellors and helpers we are used to doing our business face to face. Read the first page Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Most Helpful Customer Reviews
6 of 6 people found the following review helpful:
4.0 out of 5 stars
Useful book for those involved in Telephone Work,
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This review is from: Using Counselling Skills on the Telephone and in Computer-mediated Communication (Paperback)
I found this book very useful to read as a refresher course having been involved with managing and training telephone helpline workers for some 13 years. Many of the points covered in this book I would agree are both important and useful for both those experienced in telephone work to be reminded of again or for those just getting involved in this type of therapy. I particularly found the first chapter "Useful Questions" helpful in setting the scene and was encouraged to know that these questions were very similar to those I pose in training. There is also a uesful chapter at the end that refers to research in this area and it was good to have these all in one place as a reference point for the future. In between are chapters in logical order covering the different aspects of working on the telephone to help people. This is a subject area where it is difficult to define the boundaries between helpline skills on the telephone and what would be considerd more formal counselling on the telephone. This is reflected in the writing at times with the distinction not being made always by the author. However I acknowledge the difficulty of doing this as I have found this happening when writing my accredited training in telephone listening skills. I would also point out that the use of audio tape for training is now not a readily available media and that digital voice recording (mp3)etc needs to be embraced for training purposes and as a resource in this type of work in the 21st Century. Overall though a useful book in an area where there are few titles that devote themselves to this subject in a practical way.
5.0 out of 5 stars
A Must Have!,
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This review is from: Using Counselling Skills on the Telephone and in Computer-mediated Communication (Paperback)
A really well written, succinct and informative book. I like the author's style and professionalism. A useful resource for reference and training purposes. For me it confirmed and consolidated what I already knew and this in turn gave me renewed confidence in what I am doing. It highlighted all the necessary elements needed to be a professional and ethical counsellor whether face to face or by telephone.
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