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Corrective Action for the Software Industry

Corrective Action for the Software Industry [Kindle Edition]

Denise Robitaille , Johanna Rothman

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Product Description

Product Description

Many people are confused about corrective action. They know it's a requirement for compliance to standards such as ISO 9001. In some cases, the mandate is imposed by customers or regulatory agencies. Compounding this misunderstanding is that much of what has been written about the corrective action process is targeted toward manufacturing organizations, with the predictable references to tooling, production equipment, inspection of materials, storage issues, component design and the like. For software organizations, the product is intangible, and the processes may be electronically defined, derived, and controlled. Corrective action and the manner in which it is implemented needs to be explained specifically for software, both in language and supporting documentation.

This practical handbook discusses the hows and whys of corrective action, with a particular focus on its application in software environments. It also illustrates how the process is integrated into the various other functions of the organization.

Denise Robitaille is the author of numerous books on various quality topics. She is an internationally recognized speaker who brings years of experience in business and industry to her work in the quality profession. Denise is a member of U.S. TAG to ISO/TC 176, the committee responsible for updating the ISO 9000 family of standards. She is also a RABQSA certified lead assessor, an ASQ Certified Quality Auditor, and a senior member of ASQ.

Denise’s books include:The Corrective Action Handbook, The Management Review Handbook, The Preventive Action Handbook, Root Cause Analysis: Basic Tools and Techniques, Document Control and Managing Supplier-Related Processes. She is a regular columnist for The Auditor newsletter and is the author of numerous articles.

Johanna Rothman helps managers, teams, and organizations become more effective with her pragmatic approaches to the issues of project management, risk management, and people management. Rothman is a frequent speaker and author on managing high-technology product development and has written more than 100 articles and papers. She is a columnist for Software Development,, and She also publishes Reflections, an acclaimed quarterly newsletter about managing product development.

Product details

  • Format: Kindle Edition
  • File Size: 2538 KB
  • Print Length: 80 pages
  • Publisher: Paton Professional (9 Oct 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B005UGV9OU
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Amazon Bestsellers Rank: #775,938 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Most Helpful Customer Reviews on (beta) 4.5 out of 5 stars  2 reviews
3 of 3 people found the following review helpful
5.0 out of 5 stars Take action to correct the causes of software problems 16 Dec 2004
By Robin F. Goldsmith - Published on
Corrective Action for the Software Industry is the latest in Denise Robitaille's series of short, simple, and straightforward how-to-manage-quality books. This is the first of the books that focuses on applying quality practices to a specific industry; and accordingly Denise is joined by her first co-author, Johanna Rothman, who is prominent in the software industry.

About two-thirds of software effort is spent on maintenance, mainly correcting products after they've been implemented. Ironically, although the software industry frequently indulges in [equally frequently disappointing] costly new large-scale initiatives and tools aimed at home-run performance improvements, the industry seldom devotes much effort to correcting the actual causes of the specific product problem symptoms it keeps fixing.

The great strength of this book is that it alerts software folks to the need to go beyond mere remediation fixes of the immediate problem and also take corrective actions to prevent the same type of problem from occurring again. Both the product itself and the processes producing it are candidates for corrective action.

The book describes seven corrective action steps, including not only verifying the implementation but also verifying the action's effectiveness (which too often is neglected). I fear many in software may resist the book's emphasis on formal procedures and documentation, although the approach is proven and widely accepted in other industries.
2 of 2 people found the following review helpful
4.0 out of 5 stars Finally, a no nonsense book on how to go beyond remedial action 6 July 2009
By Patricia - Published on
I like the way this book maps what has primarily been a manufacturing focused approach to corrective action, to software projects. It has been something that has popped up more than once in my career. The, "why can't you just implement X like the Quality Team on the 2nd floor" question. I have never been able to completely answer why I found it hard to map the hardware team's quality process to software. This book has filled in the missing pieces. The difference between short term fixes vs finding and correcting the root cause of an issue that can be avoided in the future is a goal we can strive for in our software development. At a minimum this approach brings the team to a collaberative education of weaknesses in the process that can be identified. This book presents a straighforward, common sense approach, with good examples. This can be a good reference book for Issue Definition and Root Cause analysis.
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