This book was full of so many ideas, I was amazed. There were more ideas than I could absorb--I wrote notes, copied pages, then still found more in each chapter.
I have started using some of the ideas already and can see how they make an immediate difference, such as aligning (matching speech patterns, clarifying, etc.) and "you might be right" (getting the other person to back off a bit). I loved the "Aikido Method" of moving the energy around, instead of engaging in battle. During the time I used this, it also helped me to come up with my own mantra: "Respond, rather than react."
This book clearly described how I get hooked by a controller and react with defensiveness, then anger, then regret. And the book gave me ideas on how to change my patterns toward more positive interactions.
The final chapter completely described my situation and what has actually happened. It hit me hard to see everything described perfectly. It also had an amazing section on how to reframe a situation when a person can't leave for the time being--to actively choose to be in this bad situation temporarily, instead of feeling like a victim.
I highly recommend this book. I hope the author will consider reprinting it!
I tried to buy this book, found it was out of print, so I'm going to order a used copy.